Troubleshooting Guide - Shark LIFT-AWAY PRO STEAM POCKET S3901SL Owner's Manual

Troubleshooting Guide

PROBLEM
The Shark Lift-Away
®
Pro Steam Pocket
will not turn-on.
The unit will not
make steam.
The Shark Lift-Away
®
Pro Steam Pocket
leaves water on the floor.
Cannot select steam
setting/flashing blue light
remains on.
The Shark Lift-Away
®
Pro Steam Pocket
left a white spot on the floor.
Floors are cloudy, streaky
or spotty after steaming.
The Shark Lift-Away
®
Pro Steam Pocket
is hard to push.
S3901SL_11_IB_E_120619_1.indd 17
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into a 220-240V~ electrical
™
outlet only.
Mop
®
Check your fuse or breaker.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 4.
If the unit still does not make steam, follow the instructions on page 16 to
clean the nozzle.
Check to see if your cleaning pad is too wet. We recommend you unplug the
™
steam mop and change the cleaning pad.
Mop
®
Make sure the cleaning pad is attached correctly.
If you have already plugged in your unit, unplug and try a different outlet.
This may reset the standby mode.
Add water to the tank and select steam setting by pressing the standby
button.
™
Do not leave your steam mop on the floor with a damp or wet cleaning pad.
Mop
®
If you're using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pad might be dirty. Flip or change the cleaning pad.
If you washed the cleaning pad with powder detergent, then your pad could
be damaged and require replacement.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount of
water, it may not be wet enough to rinse off the accumulation that the
steam is bringing to the surface. We suggest rinsing the floor with nothing
but water, letting it dry, and then steam mopping again with a clean pad.
One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water.
Make sure the cleaning pad is attached correctly.
™
Mop
®
Check to see if the cleaning pad is excessively dirty. If so, replace the
cleaning pad.
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12-06-26 9:59 AM