Nortel M3905 User Manual page 14

Your Telephone's Controls
/
Not Ready
/
Make Busy
/
Activity
/
Ans Emerg
/
Ans Agent
/
Obv Agent
/
Dsply Queue
/
CallAgt
6
Press the Not Ready
position in a Not Ready state. The Not
Ready state takes the agent out of the ACD
queue without logging the agent out. The
Not Ready state allows the agent to
perform and record post call processing
duties connected to ACD calls.
Press the
Make Busy
ACD queue and agent position.
Press the Activity Key and enter the
appropriate activity code to record the
activity the agent is performing.
The Answer Emergency
Supervisor ACD telephone corresponds to
the agent emergency call key.
The
Answer Agent
ACD telephone corresponds directly to the
agent's call supervisor key, this allows a
direct connection to the supervisor from an
agent position.
The Observe Agent
ACD telephone) allows the supervisor to
monitor the activity on the agents
telephone.
The
Display Queue
and Agent ACD telephone displays to the
agent or the supervisor information on the
number and waiting times of the calls in
the ACD queue.
The Key on the Supervisor set
Call Agent
connects the supervisor to an agent
position.
The Supervisor Observe
walk-around supervisor to plug a headset
into the headset jack at the side of the
agent's telephone and monitor or join the
conversation between the agent and the
Call Center caller. The LED adjacent to this
key lights to indicate that the jack is in use.
Key to put the agent
Key to log out of the
Key on the
Key on the Supervisor
Key (on the Supervisor
Key on the Supervisor
Key allows a