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Returns Procedure
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #)
before shipping the product. Be prepared to provide the model number, serial
number, and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA #, please include the following information on a
piece of paper inside the box:
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. As a suggestion, proper UPS packing
or double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Page 16 of 18
1.
Your name
2.
Your address
3.
Your phone number
4.
The RMA #
5.
A brief description of the problem
Hurricane™ 1800 Flex User Manual Rev. 6
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