Appendix; Returns Procedure - Chauvet Scorpion User Manual

5. A
PPENDIX

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be
issued. Package must be clearly labeled with a Return Merchandise Authorization Number
(RMA #). Products returned without an RMA # will be refused. Call CHAUVET and request RMA #
prior to shipping the product. Be prepared to provide the model number, serial number and a brief
description of the cause for the return. Be sure to properly pack product, any shipping damage
resulting from inadequate packaging is the customer's responsibility. CHAUVET reserves the right
to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
If you are given an RMA #, please include the following information on a piece of paper
inside the box:
Scorpion™ Storm MG User Manual Rev. 7
·
Your name
·
Your address
·
Your phone number
·
RMA #
·
A brief description of the symptoms
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