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FAQs
FAQs
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner
!
before performing maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the 'Parts Overview' page in this
guide to make sure the part is definitely
included in your unit.
• If it is missing, we're here to help. Simply call
us on AU: 1300 361 505
NZ: 0800 800 900
Why won't the vacuum cleaner pick up?
• The dirt container may be incorrectly
installed; remove the dirt container from the
unit by pressing the dirt container release
catch and then re-attaching it to the unit,
ensuring it is locked firmly back into place.
• The filter may be clogged; refer to
'Maintenance: Cleaning the filters' on
pages 5 and 6.
• The dirt container may be blocked; refer to
'Maintenance: Emptying and cleaning the dirt
container' on page 5.
• There may be a blockage in the tube/hose.
Disconnect from the vacuum cleaner,
carefully remove any blockages found and
reconnect securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to
'Maintenance: Cleaning the filters' on
pages 5 and 6.
• The dirt container may be blocked; refer to
'Maintenance: Emptying and cleaning the dirt
container' on page 5.
• The dirt container may be incorrectly
installed; remove the dirt container from the
unit by pressing the dirt container release
catch and then re-attaching it to the unit,
ensuring it is locked firmly back into place.
8
9
What do I do if the unit/an accessory
becomes damaged or broken?
• We're here to help. Simply call
AU: 1300 361 505
NZ: 0800 800 900
or visit www.vax.com.au
Why won't the accessories pick up
properly?
Hose blockages: remove the hose from the
unit. Carefully remove any blockages found
and reconnect hose securely.
Accessory blockages: remove accessory
from handle/tube. Carefully remove blockage
and re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us
on
AU: 1300 361 505
NZ: 0800 800 900
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical
outlet correctly; ensure that the plug is
pushed in securely.
• The electrical outlet may not be working
properly; check the fuse or breaker, or consult
an electrician.
• The motor thermostat may have tripped;
switch off and unplug the vacuum cleaner,
and leave for one hour before switching the
cleaner back on.
Vax Careline: (UK) 0844 412 8455
AU: 1300 361 505 / NZ: 0800 800 900
for assistance.
AU: 1300 361 505
NZ: 0800 800 900
www.vax.com.au
Vax Service line
(ROI) 1-800 928 308
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