Appendix B: Customer Service And Warranty; Service & Support Information (For Eu Country Only) - Plustek Scanner User Manual

Appendix B: Customer Service and
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last
page of this guide. One of our representatives will be happy to assist you from
Monday through Friday in office working hours as shown below:
Europe
Other Countries or Areas
To avoid delays, please have the following information available before calling:
• Scanner name and model number
• Scanner serial number (located at rear of scanner near port
connectors)
• A detailed description of the problem
• Your computer manufacturer and its model number
• The speed of your CPU (Pentium 133, etc.)
• Your current operating system and BIOS (optional)
• Name of software package(s), version or release number and
manufacturer of the software
• Other USB devices installed
Service & Support Information (For EU
country only)
Where appropriate, the period of availability of spare parts and the possibilities
of upgrading products information. Please ask local distributors and suppliers for
spare parts information and product upgrade information.
Information requested by relevant Implementing Measure. Please ask local
distributors and suppliers for the related information of Implementing Measure test
report.
Do not dispose anything of products before you ask local distributors and
suppliers to get correct information for decreases of environmental impact with right
methods and procedures.
If you want to disposals the product and/or an accessory, please ask local
distributors and suppliers to get the contact information of nearest disposal
manufactures.
Warranty
9:00 a.m. – 5:30 p.m. (CET)
9:00 a.m. – 6:00 p.m. Taiwan Time
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