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6. A
PPENDIX
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package
must be clearly labeled with a Return Merchandise Authorization Number (RMA #). Products returned without
an RMA # will be refused. Call CHAUVET® and request RMA # prior to shipping the fixture. Be prepared to
provide the model number, serial number and a brief description of the cause for the return. Be sure to properly
pack fixture, any shipping damage resulting from inadequate packaging is the customer's responsibility.
CHAUVET® reserves the right to use its own discretion to repair or replace product(s). As a suggestion, proper
UPS packing or double-boxing is always a safe method to use.
Note:
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to the
carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the
shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing
component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days
of receiving merchandise.
Contact Information
World Headquarters
CHAUVET®
General Information
Technical Support
World Wide Web
Stage Designer™ 50
If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1.
Your name
2.
Your address
3.
Your phone number
4.
RMA #
5.
A brief description of the cause for the return
Address:
5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 577-4455
Fax:
(954) 929-5560
Toll free:
(800) 762-1084
Voice:
(954) 577-4455 (Press 4)
Fax:
(954) 756-8015
Email:
tech@chauvetlighting.com
www.chauvetlighting.com
17
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address:
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email:
uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
Unit 1C
NG16 6NT
Rev. 9
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