Appendix; Returns - Chauvet Stage Designer 50 User Manual

6. A
PPENDIX
In case you need to get support or return a product:

Returns

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If you are located outside the U.S., UK, Ireland, Mexico, or Benelux, contact your distributor of
record and follow their instructions on how to return Chauvet products to them. Visit our
website
Call the corresponding Chauvet Technical Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the model number,
serial number, and a brief description of the cause for the return.
Send the merchandise prepaid, in its original box, and with its original packing and accessories.
Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an
RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on
the box.
Before sending the product, clearly write the following information on a piece of paper and place it
inside the box:
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Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
Stage Designer™ 50
If you are located in the U.S., contact Chauvet World Headquarters.
If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
If you are located in Mexico, contact Chauvet Mexico.
If you are located in Benelux, contact Chauvet Europe BVBA.
If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local
distributor. See www.chauvetlighting.com
Benelux.
www.chauvetlighting.com
Your name
Your address
Your phone number
RMA number
A brief description of the problem
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for distributors outside the U.S., UK, Ireland, Mexico, or
for contact details.
Rev. 9