Troubleshooting Chart; Factory Reset/Clearing All Memory - Sharp HT-SB60 Operation Manual

Troubleshooting chart

Many potential problems can be resolved by the owner without
calling a service technician.
If something is wrong with this product, check the following
before calling your authorised SHARP dealer or service centre.
General
Symptom
●
No sound is heard.
●
The sound from
subwoofer is not well
balanced.
●
Power turns off
suddenly.
●
Noise is heard during
playback.
●
When a button is
pressed, the sound bar
does not respond.
●
The power is not turned
on.
●
3D images not displayed
on the TV.
●
Background noise
appears when
connecting with RCA
audio output terminal
connection from a TV-
set/ DVD/Blu-ray Disc
Player.
●
Wireless connection
cannot be established.
Possible cause
●
Is the input signal (selection)
set properly?
●
Is the volume level set to "Min"?
●
Is muting activated?
●
Is HDMI compliant equipment
being used?
●
Is the HDMI cable connected
correctly?
Connect the HDMI cable
correctly and then perform the
reset procedure. (refer this
page)
●
Do not connect or disconnect
an HDMI cable whilst power is
on. This may lead to operation
problems.
●
Is the subwoofer level set to the
minimum or maximum level?
●
Is the HDMI cable connected
correctly? Connect the HDMI
cable correctly and then
perform the reset procedure.
●
Move the speaker away from
any computers or mobile
phones.
●
Set the sound bar to the stand-
by mode and then turn it back
on.
●
Is the sound bar unplugged?
●
The protection circuit may be
activated. Unplug and plug in
the power lead again after 5
minutes or more.
●
Depending on the TV and
Video component, 3D images
may not be displayed.
Check the operation manual of
the respective component.
●
HDMI cable not support 3D
image.
●
Please change to HDMI/ARC
or headphone terminal from
TV-Set/DVD/Blu-ray Disc
Player. This effect may occur
depending on TV/DVD/Blu-ray
Disc Player-Brand, model and
age, and it is not the sound bar
problem.
●
Check the distance between
the sound bar and subwoofer
(less than 10m (32 feet)).
●
Make sure there is no other
wireless devices near the unit.
Symptom
●
Wireless connection
cannot be established.
Remote control
Symptom
●
The remote control does
not operate properly.
●
The sound bar cannot
be turned on with the
remote control.
Condensation
Sudden temperature changes, storage or operation in an extremely
humid environment may cause condensation inside the cabinet or
on the transmitter on the remote control. Condensation can cause
the sound bar to malfunction. If this happens, leave the power on
until normal playback is possible (about 1 hour). Wipe off any
condensation on the transmitter with a soft cloth before operating the
sound bar.
If problem occurs during operation
When this product is subject to strong external interference
(mechanical shock, excessive static electricity, abnormal supply
voltage due to lightning, etc.) or if it is operated incorrectly, it may
malfunction.
If such a problem occurs, do the following:
1. Set the sound bar to the stand-by mode and turn the power on
again.
2. If the sound bar is not restored in the previous operation, unplug
and plug in the sound bar again, and then turn the power on.
Factory reset, clearing all memory
Make sure to disconnect all output and input cables attached to the
sound bar before performing the factory reset.
1. Press the ON/STAND-BY button to enter the power stand-by
mode.
2. Whilst pressing the SOUND MODE button, press and hold the
ON/STAND-BY button until "RESET" appears.
Caution:
This operation will erase all data stored in memory.
E-13
Possible cause
●
Make sure there is no obstacles
(especially metal) blocking
between the sound bar and
subwoofer.
●
Manually re-link the sound bar
and subwoofer (refer page 10).
Possible cause
●
Is the battery polarity correct?
●
Is the battery dead?
●
Is the distance or angle
incorrect?
●
Are there any obstructions in
front of the sound bar?
●
Is there a strong light shining
on the remote sensor?
●
Is the remote control for
another equipment used
simultaneously?
●
Is the AC power lead of the
sound bar plugged in?
●
Is the battery inserted?