Troubleshooting; Overview; Glass Breakage Or Damage; Difficult Operation - Pella architect series Owner's Manual

Architect series ® , Pella ® and encompass by Pella
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If you have a concern with your entry door from Pella or need additional assistance from an experienced professional, go online and visit pella.
com and look under "Where To Buy," or consult your Yellow Pages (under "Windows) for the Pella Window and Door Showroom nearest you.

Glass breakage or damage

In the event of glass breakage, consult the Pella Window and Door Showroom nearest you for assistance. Be sure to have your Pella Unit ID
Number handy (see "Pella Unit ID: Service made simple" on page 7.1). For safety reasons and to ensure optimum performance, we strongly
advise you consult a professional for glass replacement.
Most U.S. and Canadian local codes require the use of tempered glass in doors and other specific applications. Tempered glass can withstand
greater impact than ordinary glass, but it is sensitive to scratches. Scratches can cause immediate or delayed breakage. If the glass is tempered,
it will break into small, rounded pieces. If tempered glass is broken, likely by law it must be reglazed or replaced with tempered glass.

difficult operation

Adjusting the threshold — Encompass by Pella
If the bottom of the door sweep is not making contact or if it is too tight, adjustments to the threshold may be needed. To lower the threshold,
turn the screw clockwise, and turn counterclockwise to raise it. If the door sweep is damaged, loose or brittle, reattach or replace the sweep.
frame adjustment
Another possibility is that the frame is not square. Measure the diagonal dimensions. If the two
measurements are more than 1/8" in difference, the door may need to be reinstalled or panels may
need to be adjusted accordingly.
door adjustment
• Hinge shim adjustment
If the screws are loose at the hinge areas, tighten up all screws at the hinges. You may have to replace or add plastic shims as needed in each hinge.
Additional adjustments can be provided by your Pella service specialist at the Pella Window and Door Showroom nearest you.
• Adjustable hinges — optional on Architect Series
The door panels have adjustable hinge leaves. Using a 1/8" allen wrench, turn the center screw clockwise to increase the space between
the hinge side of the frame and the door panel, or counterclockwise to increase the space between the door panel and the lock side of
the frame. DO NOT turn the screws more than a 3/4 turn in either direction. In some cases, it may be necessary to loosen and then
tighten the top and bottom hinge screws to obtain full hinge adjustment. If necessary, loosen the top and bottom screws and immediately
retighten them. With the screws retightened, turn the adjustment hinge screw. If the hinge will not adjust any further, it is adjusted as far as
it will go. If more clearance is needed, adjust the shims between the frame and rough opening.
note: do not adjust the hinge with the top and bottom screws loose; this could force the hinge to adjust beyond its design capability,
which could cause the hinge to bind, could damage the hinge and/or could pull out the screws. A 3/4 turn of the center screw provides approximately
1/16" adjustment.
6.1
® entry door owner's manual
® entry doors.
® and Pella entry doors.

Troubleshooting