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11–4
Getting Service and Support
SILENTWRITER
SUPERSCRIPT
610PLUS
PRINTER LIM-
ITED WAR-
RANTY
The Silentwriter SuperScript 610plus is warranted
for two years from date of purchase under the NEC
Silentwriter SuperScript Limited Warranty. The
warranty works as follows:
• The Customer calls NEC Customer Service
and Support at 800-388-8888.
• A recorded message will provide a list of
various service and support departments.
Press the correct number for Technical
Support (NOTE: Many times a simple
problem can be averted by speaking with a
technical support representative first.) If it is
determined that the printer is defective, the
support representative will transfer you to
another department to set up the warranty
exchange process.
• If you wish to receive a replacement printer by
overnight delivery, the service representative
will obtain a major credit card number from
you, along with your shipping address. An
electronic credit check will be made in the
amount of the current price of the printer. If
the defective printer is not returned to NEC
within 30 days, or you cannot prove that your
printer is still under warranty, your account
will be debited in this amount.
• A replacement printer will be shipped to you
by overnight delivery. You will be responsi-
ble for paying the return shipping charges.
• You must return the defective printer, properly
packaged in the original or replacement printer
packaging, within thirty (30) days or your
credit card account will be debited for the
current price of the Silentwriter SuperScript
610plus.
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