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IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual page 8

Troubleshooting guide

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Data in the Tivoli Enterprise Portal is missing and

you receive an error .

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JavaWebStart Tivoli Enterprise Portal fails to

display help screens .

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Client allows you to save a situation with an

invalid character .

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Tivoli Enterprise Portal or the browser displays the

yen symbol as a backslash in Japanese .

Using an administrator name with non-latin1

characters, cannot log onto the Tivoli Enterprise

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Non-ASCII characters are not accepted in the user

ID or the distinguished name field .

The Tivoli Enterprise Portal desktop does not work

when exporting DISPLAY .

Some attribute groups showing a different name in

the Tivoli Enterprise Portal .

Monitoring agents show in an unexpected position

in the navigation tree.

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Tivoli Enterprise Portal Desktop called through

Java Web Start does not work properly after

adding agents support for Tivoli Enterprise Portal

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Receive a Loading Java TM0 Applet Failed... error

tacmd createUser output indicates that the path to

the Java home directory was not found.

Cannot launch the Tivoli Enterprise Portal help

On an Active Directory Server, sysadmin cannot

logon to the Tivoli Enterprise Portal client .

Several enterprise workspaces are returning an

error, KFWITM217E:Request

Error,SQL1_CreateRequest Failed, rc=350 .

You cannot paste non-ASCII characters in the

Situation editor .

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Situation editor cannot display advanced advice

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After acknowledging a situation event and

selecting the link for that situation, you might

receive a message .

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Password problem using the LDAP Security option

on Active Directory system .

There is a memory leak in the Tivoli Enterprise

Portal browser client when the number of

workspace switches increases .

Help index and search text entry fields are

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Java exception logging onto the Tivoli Enterprise

Portal from a browser

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On Linux, IBM Tivoli Enterprise Monitoring Agent

topics do not display in the Help Contents or

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Navigator items are listed in an unexpected order

Clicking on the Timespan icon for one view brings

up the data for another view .

HEAPDUMPs and JAVACore files are placed on

desktops when running in browser mode .

Java errors occur with the IBM v1.4.2 JRE .

Web Portal Client does not work with Sun JRE .

Tivoli Enterprise Portal has high memory usage

and poor response time .

Tivoli Enterprise Portal has high memory usage

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Data is not returned to the portal client

DirectDraw thread loops infinitely causing poor

portal client performance .

Workflow Editor is disabled and the following

tools do not display: Event Console, Graphic View,

Edit Navigator View (Navigator view toolbar) .

Situations are not firing .

Historical UADVISOR situations are started on the

agent if historical collection is configured to collect

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At the bottom of each view, you see a historical

workspace KFWITM217E error

Installation of situation data fails due to I/O on

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kshsoap client fails because of missing libraries on

UNIX-based systems .

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Category and Message field of the universal

message does not accept DBCS

An error occurs when remotely removing an

instance on Windows.

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Agents display offline in the portal client but fire

situations and agent logs report that they are

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Navigator view sorts erratically when you remove

multiple managed systems simultaneously

Multiple events that occur at the same time are

loaded too slowly .

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Desktop client performs poorly after installing

Language Packs for IBM Tivoli Monitoring

Existing OMEGAMON product imagery displays

after upgrading to IBM Tivoli Monitoring V6.1 .

The Warehouse Proxy Agent started, but does not

appear in the Managed System Status list on the

Tivoli Enterprise Portal .

Cannot start or stop agents from the Navigator

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Cannot load a ws_pres.css file in order to select a

language other than English .

Chapter 8. Portal server

troubleshooting . . . . . . . . . . 147

Performance impacts of the HTTP and HTTPS

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Users who run the IBM HTTP Server do not have

permission to the content directory .

tacmd exportWorkspaces or importWorkspaces

receives an out of memory error .

The portal server and Warehouse Proxy Agent fail

to connect to the database on a 64-bit Windows

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Failed to log on as sysadmin with portal server

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On AIX systems, newly created users with

auto-expire passwords cause installation failures

Linux portal server unable to FTP catalog/attribute

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Upgrading the Tivoli Enterprise Portal Server takes

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Running the Tivoli Management Services

Discovery Library Adapter, results in a book that

does not contain the fully qualified host name .

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