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IBM E027SLL-H - Tivoli Monitoring - PC Troubleshooting Manual page 7

Troubleshooting guide

Table Of Contents

Table of Contents

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InstallShield displays the error "1607: Unable to

install InstallShield Scripting Runtime" during

installation on Windows from a

network-mounted drive .

Installation on a Windows 2003 server fails with

Error Number: 0x80040707 .

Extracting the nls_replace script causes remote

deployment to fail .

Upgrade tool deploys agent to the wrong

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Deploying an agent instance gives a

KUICAR020E error .

Uninstallation is not available for Application

Support on Windows systems .

Problems installing directly from the .zip file .

Installation hangs or loops after presenting initial

splash screen .

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Unable to discover systems within a specified IP

range when running the Startup Center from

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UNIX-based system installation problems and

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Self-describing capability might be overwritten

by UNIX monitoring server application support . 89

On a RHEL6 64-bit system, the Tivoli Monitoring

installer fails with errors .

Application agent remote deployment on

workload partition fails .

Message is received about the Korn Shell after

running the install.sh file .

AIX stat_daemon memory leak .

Manage Tivoli Enterprise Monitoring Services

does not start on AIX V6.1 .

UNIX and Linux install.sh command fails with

error code: 99 and error code: 4.

Receive KUIC02101W error .

Receive JVMDG080 or JVMXM012 Java errors .

On HP-UX systems, where the host name does

not equal the nodename, the upgrade installation

fails to stop running processes .

EIF Slot Customization does not work on

upgraded zlinux systems .

Running of the KfwSQLClient binary fails on

Linux and AIX systems .

Failed to attach to the DB2 instance db2inst1

ERROR: Unable to create TEPS, return code = 3 . 94

Installation on SLES9 terminates with install.sh

failure:KCI1008E terminating... license declined . 95

Command line interface program of the

Application Support Installer is not currently

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Silent installation on UNIX-based systems returns

an encryption key setting error .

The error "Unexpected Signal: 4 occurred at

PC=0xFEC3FDE4" occurs during installation .

Installing IBM Tivoli Monitoring on Red Hat 5

and see the following error: "KCI1235E

terminating ... problem with starting Java Virtual

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Installation on the Linux S390 R2.6 64-bit

operating system fails with the message "LINUX

MONITORING AGENT V610Rnnn unable to

. 87

install agent" where nnn is the release number

Troubleshooting z/OS-based installations .

. 87

Tivoli Monitoring z/OS initialization checklist .

z/OS-based installations problems and

. 87

Uninstallation problems and workarounds

. 87

Unable to uninstall multi-instance agent from a

managed system on windows 64bit .

. 88

Prompted for .msi file during uninstallation

process started from 'Add/Remove Programs'

. 88

on systems with v6.2.2 installed .

. 88

Uninstallation is blocked by another process

that is using the IBM Tivoli Monitoring Eclipse

. 88

Uninstallation of an agent produces help errors

Uninstallation of an agent occurring more than

. 88

once stops the OS agent .

After uninstallation, Tivoli Enterprise

. 88

Monitoring Server folder is not deleted.

Removing a failed installation on Windows .

Incorrect behavior after an uninstallation and

reinstallation.

. 91

Tivoli Data Warehouse database does not

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. 91

The agent installation log shows error

. 92

Prompted to uninstall a database that was not

. 92

running during uninstallation .

. 92

Chapter 6. Connectivity

troubleshooting . . . . . . . . . . 115

. 93

Cannot log on to the portal server

. 93

Cannot connect to the portal server .

. 93

Cannot launch the portal client on Windows XP

after installation (message KFWITM215E) .

Portal server is initializing and is not ready for

. 94

Portal server is unavailable during a portal client

. 94

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Portal server does not start after installation .

. 94

Portal server is not connecting with the hub

monitoring server .

DB2 errors when opening a Tivoli Enterprise Portal

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A monitoring process fails to start on Linux or

UNIX after changing a .profile for root .

Heartbeat issues when running on a Linux guest

. 95

. 95

Chapter 7. Portal client

troubleshooting . . . . . . . . . . 127

. 95

Cannot select the Create new group icon within the

Object group editor .

Cannot load product configuration data after

changing warehouse database from Oracle to DB2

. 95

on Linux or UNIX .

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