Telephone Support - Gateway ProfileTM 5 User Manual

Chapter 13: Troubleshooting

Telephone support

Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
Use an automated menu system and your
telephone keypad to find answers to common
problems.
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Fax on demand
support
Gateway's
fee-based
software tutorial
service
Gateway
Technical
Support
America Online
CompuServe
Sales,
accounting, and
warranty
252
Service description
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
Get tutorial assistance for software issues billed by
the minute.
Talk to a Gateway Technical Support representative
about a non-tutorial technical support question.
(See "Before calling Gateway Technical Support"
on page 251 before calling.)
TDD Technical Support (for hearing impaired) is
available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
Get support for your America Online ISP account.
Get support for your CompuServe ISP account.
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
www.gateway.com
How to reach
800-846-2118 (US)
877-709-2945 (Canada)
How to reach
800-846-4526 (US)
877-709-2951 (Canada)
800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
800-846-1778 (TDD)
800-827-6364 (US)
888-265-4357 (Canada)
800-848-8990 (US)
800-846-2000 (US)
888-888-2037 (Canada)