Gateway E-6300 User Manual page 74

■
If the modem shares the telephone line with another device, make sure that the
telephone line is not in use (for example, someone is on the telephone, or another
modem is in use).
■ Use the modem cable that came with your computer. Some telephone cables do not
meet required cable standards and may cause problems with the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Control Panel is in Category View, click
3
Click/Double-click the
4
Click your modem, then click
5
Click the
appears, the modem passed diagnostics. If no modem information is available,
a white screen appears with no data, or if you get an error such as port already
open or the modem has failed to respond, the modem did not pass diagnostics.
Help and
Support
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital "getting acquainted" conversation between the two modems that
establishes connection speeds and communication protocols. You may hear unusual
handshaking sounds when the modems first connect. If the handshaking sounds are too
loud, you can turn down the modem volume.
To turn down the modem volume:
1
Click
Control Panel is in Category View, click
2
Click/Double-click the
68
, then click
Start Control Panel
Phone and Modem Options
tab, then click
Diagnostic
For more information about modem troubleshooting, click Start, then
click Help and Support.
Type the keyword modem troubleshooting in the Search box
, then click
Start Control Panel
Phone and Modem Options
. The Control Panel window opens. If your
Printers and Other Hardware
. The Modem Properties dialog box opens.
Properties
Query Modem
, then click the arrow.
. The Control Panel window opens. If your
Printers and Other Hardware
www.gateway.com
icon, then click the
. If information about the modem
icon, then click the
.
tab.
Modems
.
tab.
Modems