Tektronix Phaser 840 Troubleshooting Manual page 64

4
Troubleshooting
Printed colors are not what you expected (cont'd.)
Symptom
Transparency print quality
poor.
Print is wrinkled or rippled
Print Quality Problems
Symptom
The printer times out when
connected to a parallel port
The area of paper that the
printer prints on is smaller
than the media size
You have problems printing
from a specific application
Fonts print incorrectly in
Windows
Text prints in Courier font
54 Phaser 840 Color Printer
Solution
Use only Phaser 840 printer transparency media.
Make sure that you have loaded transparencies correctly in the tray or manual feed slot;
refer to page 16 for more information.
Make sure that you have selected Standard as the print-quality mode; try setting
Vivid Color as the color correction.
Make sure that the switch on the side of the High-Capacity Paper/Transparency tray is
set to Transparency.
Make sure that you have selected in a supported printer driver either Transparency for
the media tray or Manual Feed Transparency (for the manual feed slot). Refer to
"Loading Phaser 840 printer transparencies" on page 16.
If your media is smooth, use a different type of media.
Use single-sided printing instead of double-sided printing.
Solution
Windows users: Refer to the Microsoft Online Help for instructions to change the timeout
for transmission retry.
Refer to "Margins and image areas" for more information.To maximize the image area,
you may have to adjust the margins in your application software.
In your application check the setting for Image Size.
Get information and tips on printing from specific applications (such as QuarkXPress and
PageMaker) from the Tektronix Color Printer web site and from HAL. Refer to page 47
and page 49 respectively.
Make sure that you have selected the correct printer feature set PPD, PostScript Printer
Description) with your driver.
If you have downloaded fonts to your printer, or stored additional fonts on an internal or
external hard drive, you may need to reinstall the fonts.
The font you have specified is not available. The printer has 136 resident fonts. Other
fonts must be downloaded or available on a hard disk. Refer to "Downloading fonts" on
page 26.