Oki OKIOFFICE 84 User Manual page 86

Your machine will not dial. Check the power cable and wall
outlet. Make sure that your telephone line (not your external
telephone or handset) is connected to the LINE outlet on the
back of your machine. If you have an external telephone
connected, lift the handset and check for a dial tone. If you do
not have an external telephone connected, press the HOOK/V.
REQUEST key and check for a dial tone. If you do not hear
one, there may be a problem with your telephone line. If you do
hear a dial tone, your machine may be using the wrong dialling
method (pulse or tone) for your area. If you hear changing tones
instead of dialling pulses and you know that your area uses
pulse dialling, refer to the MF(TONE)/DP(PULSE) dial
parameter setting in Programming. If your machine is connected
to a PBX, make sure you have programmed to work with a PBX
(see Connecting to a PBX in Installation).
The display shows a communication error. This alarm indicates
any of a number of problems. You may be trying to communicate
with an incompatible machine (your machine can only
communicate with ITU-T Group 3 fax machines). The remote
machine may not be able to perform the function that you want,
such as polling or confidential messages. The remote machine
may also be out of paper or experiencing a paper jam. Bad
telephone line conditions can also cause communication errors.
Try sending the fax again and check to make sure you are
dialling the correct telephone number. If you have to dial a
prefix number to get an outside line, or if you are dialling
internationally, you may need to enter a pause (using the PAUSE
One Touch key) after the dial prefix or international dialling
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code to tell your machine to wait for a dial tone. If you have
frequent problems communicating with a particular remote fax
machine, try programming the number into one of your One
Touch keys and then changing the One Touch Parameters for
that One Touch key (see Dial Directories). Lastly, either your
machine or the remote machine may need servicing. Try sending
a fax to another location to check your machine.
You sent a fax but the image the remote fax machine received
was very poor. If your document had a lot of small type,
complex illustrations, photos, or was very light or very dark,
try changing your Transmit Resolution and Type of Original
settings (see Loading Documents in Basic Operations). Copy
the document on your machine to see how it will transmit. The
problem may be caused by telephone line interference. Try
sending the document again later.
You keep getting reports you do not want. Check your user
function settings and turn off the reports you do not want. See
Programming.
You sent a fax but it was received completely blank. Make
sure that you have correctly loaded your document face down.
The image received on your machine was very poor. Contact
the person sending you the fax and ask them to change their
Transmit Resolution and Type of Original settings. Ask the
person to make a copy of the document on their machine to
ensure that it is working properly. Then ask them to send the
fax again. If you still have a problem, try making a copy of a
document on your machine to make sure it is working properly.
OKIOFFICE 84