Toshiba B-SA4TM Series Owner's Manual page 99

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
CUTTER ERROR ****
(When an optional cutter
module is installed.)
NO PAPER ****
RIBBON ERROR ****
EXCESS HEAD TEMP
HEAD ERROR
SYSTEM ERROR
FLASH WRITE ERR.
FORMAT ERROR
FLASH CARD FULL
EEPROM ERROR
RFID WRITE ERROR
Problems/Cause
The media is jammed in the cutter.
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
1. The ribbon is not fed properly.
2. The ribbon has run out.
The Print Head has overheated.
There is a problem with the Print Head.
1. The printer is used in a location where
it is subject to noise. Or, there are
power cords of other electrical
appliances near the printer or interface
cable.
2. The Power Cord of the printer is not
grounded.
3. The printer shares the same power
source with any other electrical
appliances.
4. An application software used on your
host computer has an error or
malfunction.
An error has occurred in writing to the
flash ROM.
An error has occurred in formatting the
flash ROM.
Saving failed because of an insufficient
capacity of the flash ROM.
Data cannot be read from/written to a
backup EEPROM properly.
The printer did not succeed in writing
data onto an RFID tag after having
retried for a specified times.
E5- 2
ENGLISH VERSION EO1-33047
Solutions
Remove the jammed media. Then press
the [RESTART] key. If this does not
solve the problem, turn off the printer, and
call a TOSHIBA TEC authorised service
representative.
⇒ Section 4.1.3.
1. Load new media. Then press the
[RESTART] key.
⇒ Section 2.3.
2. Reload the media correctly. Then press
the [RESTART] key.
⇒ Section 2.3.
3. Take up any slack in the media.
1. Remove the ribbon, and check the status
of the ribbon. Replace the ribbon, if
necessary. If the problem is not solved,
turn off the printer, and call a TOSHIBA
TEC authorised service representative.
2. Load a new ribbon. Then press the
[RESTART] key.
⇒ Section 2.4.
Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call a TOSHIBA TEC
authorised service representative.
The Print Head is required to be replaced.
Call a TOSHIBA TEC authorized service
representative.
1. Keep the printer and the interface cables
away from the source of noise.
2. Ground the Power Cord.
3. Provide an exclusive power source for
the printer.
4. Confirm the host computer operates
properly.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Press the [RESTART] key.
5.1 Error Messages