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communicate with the floppy
Failure
drive or hard drive
controller.
HDD Controller
Failure
An interrupt channel on the
INTR1 Error
system board failed to
POST.
INTR2 Error
The operating system
Invalid Boot
cannot be located on drive A
Diskette
or drive C.
The BIOS has detected a
Keyboard Error
stuck key.
An error occurred with the
KB/Interface
keyboard connector.
Error
The operating system
No ROM Basic
cannot be located on drive A
or drive C.
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
When to Use Dell Diagnostics
If you experience a problem with your computer, perform the checks in
assistance.
NOTE:
Dell Diagnostics only operate on Dell computers.
Run Dell Diagnostics from your hard drive or from the Drivers and Utilities media.
Starting Dell Diagnostics From Your Hard Drive
1. Turn on (or restart) your computer.
2. When the DELL logo appears, press <F12> immediately.
NOTE:
Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release
<F12> in even intervals to open the Boot Device Menu.
NOTE:
If at any time a message appears stating that no diagnostics utility partition has been found, run Dell Diagnostics from your Drivers and
Utilities media (see
Starting Dell Diagnostics From the Drivers and Utilities
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your
computer and try again.
3. At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition,
and then press <Enter>.
NOTE:
The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot
sequence specified in system setup.
4. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see
Main
Menu).
NOTE:
Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
5. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
6. Close the Main Menu window to exit Dell Diagnostics and restart the computer.
Starting Dell Diagnostics From the Drivers and Utilities Media
drive is installed correctly in the computer
(see Drives) and defined correctly in the
system setup program (see
System
Check the interface cable at both ends.
The keyboard or system board may need to
be replaced.
Enter the system setup program (see
System
Setup) and confirm that drive A or
drive C is properly identified.
Ensure that nothing is resting on the
keyboard; if a key appears to be stuck,
carefully pry it up. If the problem persists,
you may need to replace the keyboard.
Ensure that nothing is resting on the
keyboard; if a key appears to be stuck,
carefully pry it up. If the problem persists,
you may need to replace the keyboard.
Enter the system setup program (see
Entering System
Setup) and confirm that
drive A or drive C is properly identified.
Solving Problems
Setup).
and run Dell Diagnostics before you contact Dell for technical
Media).
Dell Diagnostics
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