Fax Problems; Problems Sending Faxes - Xerox ColorQube 8900 User Manual

Troubleshooting

Fax Problems

This section includes:


Problems Sending Faxes .............................................................................................................................................. 222


Problems Receiving Faxes ........................................................................................................................................... 223
Note: If you cannot send and receive faxes, ensure that you are connected to an approved analog
telephone line. The fax cannot send or receive when connected directly to a digital telephone line
without the use of an analog filter. It can also require you to set the fax starting rate to Forced
(4800 bps). For details, see
Problems Sending Faxes
Symptoms
The document is not feeding
properly through the
document feeder.
The document is scanned at
an angle.
The fax received by the recipient
is blurry.
The fax received by the recipient
is blank.
Fax was not transmitted.
222 ColorQube 8700/8900 Color Multifunction Printer
User Guide
Selecting the Starting Rate
Probable Causes
The document is too thick, too thin, or
too small.
The document feeder width guides
are not adjusted to fit the width of
the document.
The document is positioned incorrectly. Position the document correctly.
The document glass is dirty.
The text in the document is too light.
There is a problem with the
telephone connection.
There is a problem with one of the
fax machines.
The document was loaded incorrectly.
The fax number is wrong.
on page 141.
Solutions
Use the document glass.
Adjust the document feeder width
guides so that they fit against
the document.
Clean the document glass.
Adjust the resolution. Adjust
the contrast.
Verify that the telephone line is working,
then send the fax again.
Make a copy to verify that the printer
can make clean copies and prints. If the
copy prints correctly, have the recipient
verify that their fax machine is
operating correctly.
 If using the document feeder, place
the original document face up.
 If using the document glass, place
the original document face down.
Verify the fax number.