Blackberry Curve 8310 User Manual page 266

A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To view the slide, highlight the slide. Press the Menu key. Click Retrieve.
Synchronisation troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Check that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online
Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.
• In the email reconciliation options, check that the Delete On field is set to Mailbox & Handheld.
Organiser data is not synchronising over the wireless network
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronisation is turned on in the address book, calendar, task list and memo list.
Custom address book field data is not appearing on my computer
You can only synchronise the data in a custom address book field with a text field in the email application on your computer. For example,
you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronise it with the email application
on your computer because the birthday field is a date field in the email application on your computer.
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