Troubleshooting - Blackberry Curve 8310 User Manual

Troubleshooting

BlackBerry basics troubleshooting
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organisation might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialling is turned on, verify that the phone number for your contact appears in your fixed
dialling list or turn off fixed dialling.
• If you have travelled to another country and you have not changed your smart-dialling options, dial the full phone number,
including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is
set as the primary number.
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