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15
Troubleshooting
Before contacting the aftersales department, you are advised to follow the
instructions below:
•
You are advised to switch off the phone from time to time to maintain optimal
performance.
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your phone as this may affect the
performance of your phone.
and carry out the following checks:
My mobile phone can not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn
your phone back on
My mobile phone has not responded for several minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the phone back on
My mobile phone turns off by itself
•
Check that your keypad is locked when you are not using your mobile
phone
•
Check the battery charge level
My mobile phone will not charge properly
•
Make sure you are using an Alcatel battery and charger provided in the box
•
Make sure your battery is inserted. It must be inserted before plugging in
the charger
•
Make sure that your battery is not completely discharged; If the battery is
flat, it may take around 20 minutes to display the battery charger indicator
on the screen
•
Make sure charging is carried out under normal conditions (0°C - +40°C)
•
When abroad, check that the electrical current is compatible
................
) the battery for optimal operation.
139
My mobile phone can not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted
•
Verify with your operator that your SIM card is 3V, 1.8V compatible; the
old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Touch screen does not respond
•
Make sure your phone is not locked.
•
Launch touch screen calibration (Touch Application tab, and select
Calibrator)
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your mobile phone is connected to a network, and that the
network is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Unable to receive incoming calls
•
Make sure your mobile phone is switched on and connected to a network
(check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
The caller's name or number does not appear when a call is
received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
key
140
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