Problems And Solutions - Epson Scan Server User Manual

Problems and Solutions

Most problems you will encounter while operating your scanner
and software have simple solutions. Read the appropriate section
to find the problem, then follow the recommended steps.
Refer also to the EPSON TWAIN Pro User's Guide for solutions to
problems with the appearance of the scanned image.
Note:
Some EPSON TWAIN Pro Network settings may be unavailable,
because they have been overridden by other settings or are not supported
by your scanner.
If you cannot find the solution to your problem below, contact
your dealer or a qualified customer support person for assistance.
You cannot install EPSON TWAIN Pro Network and/or
EPSON Scan Server.
Cause
Incorrect system
configuration
The scanner does not appear in the Scanner Selection box in
the EPSON Scan Server Setup dialog box.
Cause
Connection problem
4-2
Troubleshooting
What to do
Check that both your computer and
operating system match the system
requirements on page 1-2.
Make sure your computer has enough
memory (RAM) to run the
application.
What to do
Turn off the scanner and computer
and check that they are connected
properly.