Troubleshooting - TurboChef SOTA NGO Owner's Manual

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TROUBLESHOOTING

Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the
oven may be experiencing. Please attempt the recommended action before calling Customer Support
(800.90Turbo, +1 214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90Turbo,
+1 214.379.6000).
NoTE: Any fault codes listed in
cook cycle; however, it will alert the user of a possible air circulation problem.
WArNING: Food, oven door, and oven cavity are hot! use extreme caution when troubleshooting
the issues below.
Issue
No power to
oven.
oven is not
warming up
properly.
Display reads
"oven Door
open" and alarm
sounds.
oven is not cook-
ing properly.
bold will terminate a cook cycle upon discovery. F6 will not terminate a
P o s s ib l e Ca u s e (s )
- oven is not plugged in.
- Main circuit breaker is tripped.
- oven is in the off state.
- Door is not closed.
- oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Food obstruction preventing
door from closing.
- oven door is open.
- Door switches are out of
alignment.
- oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Incorrect group and/or item
name was selected for the
product.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Product out of specification.
Re solut io n
- Plug oven in.
- Verify wall circuit breaker is on. reset
breaker and then power oven back on.
- Press the "on/off" key.
- Close the cook cavity door.
- Place the oven in the off state and unplug
the oven – leave for two minutes. re-plug
in the oven, switch on the isolator/main
power supply, and press "on/off" key.
- Press the button located in the bottom-
left corner of the oven rear wall to reset
the high-limit thermostat.
- open door and remove obstruction.
- open and close the door several times.
- Call Customer Support.
- Clean the oven following the cleaning
instructions on pages 5-6.
- Check to make sure correct food group
and/or item was selected for the product
being cooked.
- Ensure product was in the correct state
before being placed in the oven.
- Ensure product is exactly the same weight/
size as the typical product.