Consumer States The Brush Will Not Turn - Bissell Powerwash Delux BS-1694F Troubleshooting Manual

Consumer states the brush will not turn

**NOTE: Advise customer that the following can lead to brush belt breakage and
it is important that they follow usage instructions carefully to ensure this does
not occur again in the future:
1. When using the unit to clean mats, take care to ensure machine does not catch on the
edge of the mat. Only clean mats that are large enough to clean without catching edges
of the mat.
2. Press trigger only while making a backward pass over floor surface, not while moving
forwards.
3. Ensure hair and debris is removed from the brush as this can place extra pressure on
the brush while it is turning and may lead to belt breakage.
Solution 1:
Remove the tank-in-tank assembly and the SmartMix bottle and set aside.
Turn the machine on its side so that the belt access area is facing upwards
Remove Belt Access door (on right hand side of unit, next to Ready Tools dial) by inserting a flat
head screw driver into the slot nearest to the handle and gently pulling the access door off.
On the bottom of the machine, near the belt access area there is a red retainer plate that holds the
black brush arm and the brush in place. With a Phillips head screw driver remove the screw
located just above the red plate.
Remove the black brush arm and remove the toothed brush belt from the brush and the brush from the red pulley.
No, Is the brush assembly damaged, or full of debris?
No, Pully may be damaged.
Refer Customer to an Authorized
Service Centre
Prepared by Monique Lania
Check pump belt to make sure it is in place
How?
Locate the pump belt, is it broken or damaged?
Yes, remove debris and hair with soft cloth and scissors or order
replacement brush assembly if appropriate - Advise customer to call
Bissell Free Call 1800 number again and press Option 3 for spare parts
to order replacement brush assembly
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Yes, order replacement pump belt
Call Servicing Guide Powerwash Delux 1694F
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