Consumer States Unit Will Not Spray To The Floor And No Spray From The Upholstery Tool - Bissell Powerwash Delux BS-1694F Troubleshooting Manual

Consumer states unit will not spray to the floor and no spray from the upholstery
tool
Solution 1:
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and
fill SmartMix bottle (solution bottle)
with Bissell Solution, problem solved
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
No, tighten o-shaped ring securely over straw, problem solved
Check the black and red tank gasket on the SmartMix bottle
cap and on the bottom of the Tank-in-Tank. Is gasket lodged in
base of unit or has it been lost?
No Yes, reattach gasket by pushing the red
rounded portion over the lip of the bottom of
the Tank-in-Tank assembly or solution tank
insert or order new gasket if appropriate.
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold
the tank upright and push in the black X valve. Does water come through the X
Yes, proceed to solution 2
Solution 2:
Prepared by Monique Lania
Yes
Remove SmartMix bottle from unit
Is there liquid in the SmartMix reservoir?
Yes
No, X valve may be blocked internally. Advise customer to call
Bissell Free Call 1800 number again and press Option 3 for
spare parts and order replacement Tank-in-Tank Assembly
2
Call Servicing Guide Powerwash Delux 1694F
Yes
The neck of the SmartMix bottle may be
undersized, hence the cap will not make
proper contact with the unit.
Advise customer to call Bissell Free
Call 1800 number again and press
Option 3 for spare parts and order
replacement SmartMix bottle
valve?
2
No