Folsom Research Warranty; Folsom Research Contact Information - FOLSOM PresentationPRO PS-2001 Installation And Operator's Manual

Folsom Research Information

Folsom Research Warranty

All video products are designed and tested to the highest quality standards and are backed by a full 3-year parts and
labor warranty. Warranties are effective upon delivery date to customer. Warranty related repairs include parts and
labor, but do not include faults resulting from user negligence, special modifications, lightning strikes, abuse
(drop/crush), and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Folsom Research will cover shipping
charges for return shipments to customers.
Return Material Authorization (RMA)
In the unlikely event that a product is required to return for repair, please call 888-414-7226 and ask for a Sales
Engineer to receive a Return Merchandise Authorization number (RMA).
RMA Conditions:
a) Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number.
b) All RMA numbers must appear on their return-shipping label.
c) RMA numbers are valid for ten (10) days from issue date.
d) All shipping and insurance charges on all RMA's must be prepaid by the customer

Folsom Research Contact Information

Sales Contact Information
Direct Sales Line: 916-859-2505
Toll Free Line: 888-414-7226
E-mail: sales@folsom.com
Technical Support Information
Tech Line: 888-414-7226 (Monday – Friday, 8 - 5 pm PST)
E-mail: support@folsom.com
General Company Information
Folsom Research, Inc.
11101-A Trade Center Drive
Rancho Cordova, CA 95670
Toll Free: 888-414-7226
Tel: 916-859-2500
Fax: 916-859-2515
Web Address: www.folsom.com
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