Remote Control; Diagnostics - Avocent MERGEPOINT SP MANAGER Installer/User Manual

Remote Control

You may connect to a Remote Desktop Protocol (RDP) or Virtual Network Computing (VNC)
server remotely through the MergePoint SP manager.
To connect to an RDP server:
1. In the side navigation bar, click an SP name.
2. Click the Remote Control tab.
3. In the top navigation bar, click RDP. The RDP window appears.
4. In the Server field, type the host operating system IP address (or hostname).
5. Click Connect.
To connect to a VNC server:
1. In the side navigation bar, click an SP name.
2. Click the Remote Control tab.
3. In the top navigation bar, click VNC. The VNC window appears.
4. In the Server field, type the host operating system IP address (or hostname).
5. In the Port field, type the port of VNC server.
6. Click Connect.

Diagnostics

The Diagnostics tab provides network trace and debugging tools by collecting all IP packets
from an exchange between a network interface of the MergePoint SP manager and an SP.
Traced information is saved to a trace file that can be downloaded. If needed, the downloaded
trace file can be sent to Avocent technical support for troubleshooting assistance.
This trace and debug tool is implemented by tcpdump (see http://www.tcpdump.org/ for more
information). First set up the data collection parameters before starting the tracing process.
When the debug stops, click the Download button to create a download link.
To start the network debug:
1. Click the Diagnostic tab.
2. In the top navigation bar, click Debug.
3. Configure the interface, protocol, source IP, source port destination IP and destination port
filtering options as needed.
Chapter 3: Operations 75