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Chapter 7
Troubleshooting
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the Internet
Camera and some possible solutions to them. If you follow the suggested steps and the Internet
Camera still does not function properly, contact your dealer for further advice.
Problems
Problem 1:
I can't connect to the Internet Camera with my Web Browser to
configure it.
It is possible that your PC's IP address is not compatible with the IP
Solution 1:
address of the Internet Camera.
Use the Windows utility to configure the Internet Camera with a valid IP
address.
Note! If the Internet Camera can not get the IP address from the DHCP
server, the IP address will be set to 192.168.0.22/255.255.255.0.
Problem 2:
The Windows utility doesn't list any Internet Cameras.
Solution 2:
Check the following:
•
•
•
Problem 3
When I try to connect to the Internet Camera, I get prompted for a
user name and password.
You SHOULD be prompted for a user name and password if trying to
Solution 3
access the Administration menu.
The Internet Camera is installed, LAN connections are OK, it is
powered ON and startup is complete.
Ensure that your PC and the Internet Camera are on the same network
segment. (If you don't have a router, this must be the case.)
Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using Control Panel - Network .
•
If an entry for TCP/IP -> Network card is not listed, use Add -
Protocol - Microsoft - TCP/IP to add it.
•
You then need to select the new entry (TCP/IP -> Network card),
click Properties , and configure the IP Address tab.
•
If your LAN has a DHCP Server, you can select "Obtain an IP
Address automatically". Otherwise, you must select "Specify an
IP Address", and enter values for IP Address , Subnet Mask , and
Gateway . All devices on your LAN must use compatible values.
Remember that each device needs a unique IP Address, and the
same Subnet Mask.
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