Chapter 20 Troubleshooting; Problems Starting Up The Prestige; Table 20-1 Troubleshooting The Start-Up Of Your Prestige - ZyXEL Communications Prestige 623 series User Manual

This chapter suggests solutions for problems you may encounter in installing or using your
Prestige, and provides instructions for using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the problem.

20.1 Problems Starting Up the Prestige

Table 20-1 Troubleshooting the Start-Up of Your Prestige

PROBLEM
The PWR LED is off.
The SYS LED is off.
The USB LED is off.
The 10/100M LED is
off.
The DSL LED is off.
Troubleshooting
Verify that you use the included power adapter and that it is securely
connected to the Prestige and a wall socket/power strip.
Make sure that the wall socket or the power strip is turned on and is
receiving power.
Make sure you are using the correct power adapter and that it is
connected to an adequate power supply.
Turn the Prestige off and on. If the SYS LED is still not on after 5 ~10
seconds, you may have a hardware problem. Contact your local vender.
Check the USB connect between the computer and the Prestige.
Turn the Prestige off and on.
Reinstall the USB driver. Refer to the Quick Start Guide.
Verify that the Ethernet cable is securely connected to your LAN hub or
computer and to the Prestige. Make sure the computer and/or hub is
turned on.
Verify that your cable is sufficient for your network requirements. A 100
Mbit/sec network (10BaseTx) should use cables labeled Cat 5. 10Mbit/sec
cables may tolerate lower quality cables.
Check the connection between the Prestige and the wall telephone jack.
Wait for about 30 seconds to allow the Prestige to negotiate a connection
with your ISP.
Prestige 623 Series Dual-link ADSL Router
Troubleshooting
CORRECTIVE ACTIONS
Chapter 20
20-1