Troubleshooting - Yamaha Studio Manager V2 Installation Manual

Troubleshooting

Q: Cannot install Studio Manager?
A: Check the system requirements for Studio Manager (on page
5 for a Windows machine, or on page 6 for a Macintosh
computer). If the computer's operating system does not
satisfy the system requirements, you cannot install the
software.
Q: The console is unable to communicate with
Studio Manager via USB.
A: Have you installed the Yamaha USB MIDI driver (Windows
page 5, Mac page 9)?
A: Is the USB cable connected correctly (page 5)?
A: Is your Yamaha mixing console configured correctly
(page 5)?
A: Is Studio Manager set to the correct ID (page 5, the manual
for each editor)?
A: If a USB hub is connected between the console and the
computer, remove it and connect the console directly to the
computer.
A: Mac OS 9 or earlier: Is OMS configured correctly (page 11)?
On some systems, the included OMS studio setup files may
not work correctly. In this case, you must create a new
studio setup. See the "OMS_2.3_Mac.pdf" for more
information.
Q: Cannot install the Yamaha USB MIDI Driver?
A: Is the USB cable connected correctly (page 5)?
A: Try disconnecting the USB cable, and then reconnecting it.
A: Windows: Is USB enabled? When your Yamaha mixing
console is connected to your computer for the first time, if
the "Add New Hardware Wizard" doesn't appear, it may be
because your computer's USB controller is disabled. To
check this, open the System control panel, click the Device
Manager tab, and check for any crosses (x) or exclamation
points (!) next to the "Universal Serial Bus controllers" and
"USB Root Hub" items. If these items do have these marks
next to them, your USB controller is disabled. For
information on enabling your USB controller, refer to your
computer's documentation.
A: Windows: If for some reason installation of the Yamaha USB
Driver fails, your Yamaha mixing console may be registered
as an unknown device and you may not be able to reinstall
the driver until the unknown device is deleted. In this case,
open the System control panel, click the Device Manager tab,
and select the "View devices by connection" option. If an
item called "Other devices" appears in the list, click it. If
there's an item called "Unknown device," select it and then
click the Remove button. Disconnect the USB cable,
reconnect it, and then try reinstalling the driver again.
Q: OMS stops working after installing the
Yamaha USB MIDI Driver?
A: Mac OS 9 or earlier: The Yamaha USB MIDI Driver
supports Mac OS 8.6 through 9.2.2. If you install it on a
computer that is running an earlier version of the Mac OS,
OMS will not work correctly. In this case you should remove
the Yamaha USB MIDI Driver as explained below.
Q: How to remove & reinstall the Yamaha USB
MIDI Driver
A: Windows 98/Me: Presuming that the Yamaha USB MIDI
Driver was installed successfully, and that your Yamaha
mixing console has been recognized correctly, the driver can
be removed from your computer as follows. Open the
System control panel, click the Device Manager tab, select
14
Studio Manager V2 Installation Guide (for DM2000/02R96/DM1000/01V96)
the "YAMAHA USB MIDI Driver," and then click the
[Remove] button. After deleting the following files,
disconnect the USB cable, reconnect it, and then reinstall the
driver again.
Windows\Inf\Other\YAMAHA****.INF (**** will be the
model name)
Windows\System\Xgusb.drv
Windows\System\Ymidusb.sys
A: Mac OS 9 or earlier: The driver can be removed from your
computer by deleting the following files, after which you
should restart your computer, reinstall the driver, and then
set up OMS.
System Folder:Control Panels:YAMAHA USB MIDI Patch
System Folder:Extensions:USB YAMAHA MIDI Diver
System Folder:OMS Folder:YAMAHA USB MIDI OMS
Driver
A: Mac OS X: When you delete the following files, the driver
will be removed. After removing the driver, restart the
computer and re-install the driver.
— -> Library -> Preferences ->
jp.co.yamaha.USBMIDIDriver.plist (This file is created after
the driver is loaded.)
Library -> Audio -> MIDI Drivers ->
YAMAHAUSBMIDIDriver.plugin
Library -> PreferencePanes ->
YAMAHAUSBMIDIPatch.prefPane
Note: "—" represents folders for users in the Users folder on the
hard disk.
Note: Only root users can delete the driver. Most users are not
authorized to delete the driver.
Q: The system fails to function correctly.
A: Make sure that the console's system software is version 2.0 or
later. If the version is older than 2.0, the correct operation of
the console along with Studio Manager is not guaranteed.
A: If your computer seems unresponsive, make sure it satisfies
the system requirements (Windows page 4, Mac page 4).
A: Quit any other applications that you are not using.
Q: After I installed a new editor, a different
editor will no longer start up.
A: For some combinations of versions of Studio Manager and
the various editors, an editor may not start up. Please
download the latest versions from the website, and reinstall
the latest versions of all editors.
http://www.yamahaproaudio.com/
Q: Studio Manager windows seem to open
slowly. How can I achieve better performance?
A: Windows: If you are using a laptop computer, turning off
the hardware accelerator may improve system performance.
Note that this accelerator setting affects the performance of
other application programs.
1. In the Control Panel, double-click [Display] to open the
"Display Properties" panel.
2. Click the Settings tab, then click [Advanced] to open the
detailed properties panel.
3. Click the Troubleshoot tab, then set the "Hardware
Acceleration" option to "None."
Q: Cannot suspend or resume your computer?
A: Windows: Suspend will not work if there are any MIDI
applications open.
A: Windows 2000: Depending on your system's USB controller,
suspend and resume may not work properly. If your Yamaha
mixing console does stop responding, try disconnecting and
reconnecting the USB cable.