Problems And Solutions Guide - Fisher-Price POWER WHEELS P8990 Owner's Manual & Assembly Instructions

PROBLEMS AND SOLUTIONS GUIDE

IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still
experience a problem, please contact Power Wheels
Monday through Friday and 11AM - 5PM (EST) Saturday. Or, contact your local Power Wheels
location nearest you, please visit us on-line at www.powerwheels.com, or call 1-800-348-0751.
PROBLEM
Vehicle does not run
Vehicle was running but
suddenly stopped
P8990b-0920
® Consumer Relations, toll-free at 1-800-348-0751 between 9AM - 7PM (EST)
POSSIBLE CAUSE
Undercharged battery
Charger is not working
Tripped thermal fuse
Loose wires or loose connectors
Dead battery
Electrical switch damage
Motor damage
Loose wires or loose connectors
Tripped thermal fuse
® authorized service center. For the
SOLUTION
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the fi rst time. After fi rst-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector is
tightly plugged into the battery, and that the charger is
plugged into the wall.
Make sure power fl ow to the wall outlet is "ON" .
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
service center. They can test your charger for you.
The built-in thermal fuse may "trip" and shut down operation
of the vehicle if the vehicle is overloaded or the driving
conditions too severe. Once a fuse has "tripped", remove
your foot from the pedal and wait 25 seconds before
operating the vehicle again. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the
65 lb maximum weight capacity or by towing anything behind
the vehicle. Do not drive up hills or run into fi xed objects,
which can cause the wheels to stop spinning while power
is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
authorized service center.
Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery and that
there are no loose wires around the motors.
If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
service center.
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
service center for diagnosis and repair.
®
Contact your local Power Wheels
for diagnosis and repair.
Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and that there
are no loose wires around the motors.
The built-in thermal fuse may "trip" and shut down operation
of the vehicle if the vehicle is overloaded or the driving
conditions too severe. Once a fuse has "tripped", remove
your foot from the pedal and wait 25 seconds before
operating the vehicle again. To avoid repeated automatic
shutdowns, do not overload the vehicle by exceeding the
65 lb maximum weight capacity or by towing anything behind
the vehicle. Do not drive up hills or run into fi xed objects,
which can cause the wheels to stop spinning while power is
still being supplied to the motors. If a thermal fuse continually
trips, contact your local Power Wheels
service center.
®
authorized
®
®
authorized
®
authorized
authorized service center
®
authorized
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P8990b-0920