Troubleshooting - Whirlpool Duet Steam WFW9700VA00 Use & Care Manual

To use washer again:
1. Flush water pipes. Reconnect water inlethoses to faucets.
Turn on both water faucets.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
3. Run the washer through the Quick Wash cycle with 1/2the
manufacturer's recommended amount of HE detergent for a
medium-size load, to clean the washer and remove the
antifreeze, if used.
To transport the washer:
1. If washer will be moved during freezing weather, put in 1 qt
(1 L) of R.V.-type antifreeze in the drum. Run washer on a
Drain/Spin cycle.
2. Unplug the power cord.
3. Disconnect the drain hose from the drain system and attach
to rear panel clips.
4. Shut off both water faucets.
5. Disconnect the water inlet hoses from faucets, then drain the
hoses and clip them to the rear panel of the washer.
IMPORTANT: Call for service. Do not reuse transport bolts.
Washer must be transported in the upright position. To avoid
suspension and structural damage to your washer, it must be
properly set up for relocation by a certified technician.
Reinstalling the washer
1. Follow the "Installation Instructions" to locate, level, and connect
the washer.
2. Plug in washer or reconnect power.
2.
Run the washer through the Quick Wash cycle with 1/2the
manufacturer's recommended amount of HE detergent for a
medium-size load, to clean the washer and remove the antifreeze,
if used.
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A. www.whirlpool.com/help In Canada www.whirlpool.ca
Washer displaying code message and tone sounds
• "F20" (Water Inlet Problem--no water or insufficient
water supply)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Are both hot and cold water faucets completely turned on?
Are screens at inlet hose connection to washer clogged?
Are water inlet hoses kinked?
Are water inlet hoses frozen?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
"F21" (Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
"SUD" (Suds Routine)
When excessive suds are detected, a suds routine automatically
starts. This routine removes extra suds and assures proper
rinsing of your garments. "SUD" is displayed during rinsing to
inform you that Suds Routine was activated. Use only HE
(High Efficiency) detergents.
"F22" (Front door lock)
Select PAUSE/CANCEL twice to cancel the cycle.
Check the following:
Is the washer door firmly shut?
The door must be completely closed for the washer to operate.
The door may look closed, but may not be latched.
Open the door and close firmly.
Were you washing a large load?
Before you close the washer door, check for laundry items
sticking out beyond the door opening. Leave enough space
in the washer to allow the clothes to tumble freely. An
overloaded basket may keep the door from shutting completely.
Reduce your load size if needed.
Press POWER and select START.
"F" codes other than F20, F21, or F22
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN/SPIN if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
for service.
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