Troubleshooting - Whirlpool 4KWTW5600JW Use And Care Manual

TROUBLESHOOTING

If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your Washer"
section.
Noises
Clicking or metallic
noises
Gurgling or humming
Humming
Whirring
Water Leaks
Check the following
for proper installation:
14
First try the solutions suggested here to possibly avoid the cost of a service call.
Possible Causes
Feet may not be in contact
with the floor.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Basket deceleration may be
occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
Solution
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a
19 mm (3/4") piece of plywood under your washer will reduce
sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use jeans cycle and Heavy or Extra Heavy Soil Level for
oversized, non-absorbent items such as comforters or poly-filled
jackets. See "Cycle Guide".
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Drain/Spin cycles.
You may hear the hum of the sensing spins after you have
started the washer. This is normal.
You may hear the whirring sound of the basket decelerating. This
is normal.
Water may splash off basket if washer is not level.
Tighten fill hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drain pipe or laundry tub.
Water can back up out of a clogged sink or drain pipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.