Assistance Or Service - KitchenAid KERI201 Use & Care Manual

ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need
replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID _>appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
• Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories U.S.A.
To order accessories, call the KitchenAid Customer eXperience
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.kitchenaid.com and click on "Shop-
Online," then "Accessories." Portable appliances, bakeware,
cookware, gadgets and textiles are also available.
Cooktop Polishing Creme
(ceramic glass models)
Order Part #4392916
Cooktop Scraper
(ceramic glass models)
Order Part #3183488
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part #4396095
Gourmet Griddle
Order Part #4396096
KITCHENAID ®ELECTRIC RANGE WARRANTY
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or
furnished with the product, KitchenAid brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter "KitchenAid") will pay for
Factory Specified Parts and repair labor to correct defects in materials or workmanship. Service must be provided by a KitchenAid
designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major
appliance is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not
apply. Proof of original purchase date is required to obtain service under this limited warranty.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTS
In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions
attached to or furnished with the product, KitchenAid will pay for Factory Specified Parts for the following components if defective in
materials or workmanship:
•
Electric element
•
Solid state touch control system parts
• Any cracking of the rubber seal between the ceramic glass
cooktop and porcelain edge
• Any cracking due to thermal shock of the ceramic glass
cooktop
• Surface unit elements
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