Troubleshooting; Assistanceor Service - Jenn-Air JJW3830WB00 Use & Care Manual

TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
• Has the function been entered?
Nothing will operate
• Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
• Is the appliance wired properly?
See Installation Instructions.
Oven will not operate
Is the electronic oven control set correctly?
See "Electronic Oven Control" section.
Has a delay start been set?
See "Delay Start" section.
Is the Button Lock set?
See "Button Lock" section.
Is the Sabbath Mode set?
See "Sabbath Mode" section.
On double oven models, is one oven self-cleaning?
When one oven is self-cleaning the other oven cannot be set
or turned on.
On double oven models, is the correct oven control being
used?
The lower control is for the lower oven, the upper control is
for the upper oven.
Oven temperature too high or too low
•
Does the oven temperature calibration need adjustment?
See "Oven Calibration" section.
Self-Clean cycle will not operate
•
Is the oven door open?
Close the oven door all the way.
See "Self-Clean Cycle" section.
• On some models, has a delay start Self-Clean cycle been
set?
See "Self-Clean Cycle" section.
•
Has a delay start been set?
See "Delay Start" section.
• On double oven models, is one oven self-cleaning?
When one oven is self-cleaning, the other oven cannot be set
to self-clean.
Oven cooking results not what expected
• Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
•
Is the proper oven temperature calibration set?
See "Cooking Functions" section.
• Was the oven preheated?
See "Cooking Functions" section.
• Are the racks positioned properly?
See "Positioning Racks and Bakeware" section and the
section for the cycle in use.
• Is there proper air circulation around bakeware?
See "Positioning Racks and Bakeware" section.
• Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
• Is the proper length of time being used?
Adjust cooking time.
• Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
• Are baked items too brown on the bottom?
Move rack to higher position in the oven.
•
Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new JENN-AIR ®appliance.
To locate factory specified parts in your area, call us or your
nearest JENN-AIR ®designated service center.
Call the Jenn-Air Customer eXperience Center toll free:
1-800-JennAir (1-800-536-6247)
Our consultants provide assistance with:
•
Features and specification on our full line of appliances.
• Installation information.
• Use and maintenance procedures.
• Repair parts sales.
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