At The Printer: User Unknown; At The Printer: Login Denied; At The Printer: Restricted Access; At The Printer: Error Printing Document - Lexmark X642E - X642E Administrator's Manual

4 Troubleshooting
4.6

At the printer: User unknown

The used card (or entered user code) is unknown.
4.7

At the printer: Login denied


Wrong PIN code.

The device is not registered.

Too many consecutive failed login attempts has caused Prevent login to
be checked on the Identification tab in the User properties dialog.
If none of the above, it could be because the Windows system on the SafeCom
server does not allow any more connections. If you also get a "Connection
error. Login failed" when you try to login to SafeCom Administrator, then
restart the computer.
4.8

At the printer: Restricted access


The user is not allowed to use the device.

A Pay user is trying to login and Pay is not checked on the License tab in
the Device properties dialog.
4.9

At the printer: Error printing document


Pull Print is cleared on the License tab in the Device properties dialog.

Pull Print is cleared on the Settings tab in the Device properties dialog.
4.10 At the printer: Question mark before the
document name
The list of supported printer drivers does not include an entry matching the
driver you used. Use the web browser to add the driver name to the list.
4.11 At the printer: Login error <number>

Is the SafeCom Service running on the SafeCom server?

Is the SafeCom device registered at the SafeCom server?
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