Support Services 7 - HP 1050 series User Manual

Use Hewlett-Packard support services
Use Hewlett-Packard support
services
w'ww.hp.com/support
If you are unable to find the answer you need in the printed documentation supplied with your product or on
the web, you can contact one of the HP support services listed in the following pages_ if a support service
number is not listed for your country, contact your nearest aulhorized HP dealer for help..
Before calling customer support
I Make su._e l hal
• Yourunit is plugged in and lamed on
• Theco_ect printcartridge is instalbd ptopo4y
• l_e recommended paper is loaded in the i_pelttoy
2 Reset y ourunil by unpluggingit and plugging _1 in again
3 ff yo_ needIo speakIo an HP CusbmerSupportRep_eseetafive:
" Haveyour serlalnumber_eady
• Printa Serf-Test Report
- Be preparedto d_scuss y ourproNem in delail
4 Be near youruniI when you call
Pmpem yourUnitforsh_pmen!
!l you are requested!o send in yourunit br service, do the_o_lowing:
• Removetheprintcadridge and p_aceil in an air_igh_ bag so itwill haldr/out Do hal sendthe p_rint
c aIiridge
withthe unitunless
ast_ed lo do so
• lJyoe do eelhaveIheorlginal packing malarial,you can requesi a _epiacement package set{tom HPCustomerSuppod Shipping
damage causedby improperpackaging is 'notcovered under thewarranty
- lnchde Iheseilemsin thebox:
• A brie{ descriplianoI the symploms (sampleFinis are helpb!)
- A copy o_your solessiip or proof o| pv_chose (Io estabfish_he warrantype_bd)
• Yourname,address,and leJephonenumberwhereyou con be reacheddurir_g_heday
Count/raglan HPtechnicat support
U,S, during wan_nty* 1-800-HP-INVENT
Canada during wan'anty 1-800-HP-tNVENT
Canada post warranty (877) 621-4722
_ercartcharge)
Mexico 0t-800-472-6684
Mexico iMexico City) 5258 9922
* U S phonesupport_savailab(ein bolh EngtishandSpanish24 hoursa day, 7 days a week (days and hourso| support
may change withoulnalice)
Specificationsand regulatory information 79