Troubleshooting; Fax Problems - HP 1050 series User Manual

Troubleshooling
Troubleshooting
Your problem may be listed in "LCD error messages" on page 63. The chart below shows
other problems you can solve yourself For problems you cannot resolve here, see Use
Hewlelt-Packardsupport serviceson page 79_
Fax problems
III II IIIIII IIIIIIIIIIIIIIIIIII1'111
Problem Solution
The machine is not working, thereis Unplug the power cord and plug it in again Check that your
no display, and the buttonsare not socket is live.
working°
No dlal tone.
Check that the phone line is connectedproperly to the port in
thebottom of the fax, Unplug and repbg iL Make sureit clicks.
Check the phone socketin thewall by plugging in another
phone.
Someonecalls and gets a busy signal
eventhough the fax is not busy.
This may rarely occur if the answer mode isset to AUTO, a
voice call comes in and is hung up without being answered,
and another call is immediately received. In AUTO mode the
machinegoes back to fax receive mode if the voice call is not
answered., T he line will appear busy until the machine reset,.
Thenumbersstored in memorydo not Make surethe numbers are programmed correctly.To print a
dlat correctly. Phonebook list,see Print reports on page 51.
The documentdoes not feed into{he Be surethe documentis not wrinkled, and you are puffing it in
machine, correctly.Check that the documentis the rightsize and not too
thick or too thin..See Documenltypes and sizeson page 71
You cannot receivefoxes Check if TEL appears on the righl side of the display_In TEL
automaticaIIyo mode, you cannot receive a fax automatically. Be surethe
handset is seated on the cradle properly°
If the ink is low, the fax will stop printing foxes, Replacethe print
cartr_dge_
If the fax memory is full, the fax will stop answering lhe phone_
Load paper and print the taxes in memoryto clear out the
memory.,
The machine cannot receivetaxes Do not hang up the handsel before pressing Staff/Enter to
manually,, receive a fax.
The machine does not sendanything. Check that the document is loaded face down., send should
appear in the display after it dials° Check if the machine to
which you are sending can receiveyour fax.,
You cannot poll another machine_ The fax machine you are polling may be usinga poll code
(password).
The fax you received has blank bits The machine sending to you may be faulty,.A noisy phone line
on it. can cause llne errors Checkyour machine by making a copy.
Care and maintenance 66