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HP EliteBook 1040 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 1040

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Chrome is a trademark of Google User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right..................................................5 Left................................................... 6 Display ...................................................7 Low blue light mode (select products only)..............................8 Keyboard area..............................................9 Touchpad ..............................................9 Touchpad settings ......................................... 9 Adjusting touchpad settings................................
  • Page 4 Touchpad ..............................................66 Card reader cable ...........................................67 Card reader............................................68 Top cover with keyboard ......................................69 6 Computer Setup (BIOS), TPM, and HP Sure Start ..............................71 Using Computer Setup ..........................................71 Navigating and selecting in Computer Setup ............................71 Restoring factory settings in Computer Setup............................72 Updating the BIOS ..........................................72...
  • Page 5 7 Backing up, restoring, and recovering....................................75 Backing up information and creating recovery media............................75 Using Windows tools for backing up..................................75 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......75 Restoring and recovering your system..................................76 Creating a system restore .......................................76 Restoring and recovery methods ..................................76...
  • Page 6 10 Statement of memory volatility......................................87 Current BIOS steps ...........................................87 Nonvolatile memory usage ........................................89 Questions and answers ........................................90 Using HP Sure Start (select products only)................................91 11 Power cord set requirements......................................... 92 Requirements for all countries ......................................92 Requirements for specific countries and regions............................. 92 12 Recycling................................................95...

  • Page 7: Product Description

    Category Description Product Name HP EliteBook 1040 14 inch G10 Notebook PC Processors Intel™ Core® i7-1370P 5.2 GHz processor (14 cores, 24 MB Intel Smart Cache, 28 W) Intel Core i7-1365U 1.8 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W) Intel Core i7-1360P 5.0 GHz processor (12 cores, 18 MB Intel Smart Cache, 28 W)
  • Page 8 Audio and video Audio brand: BANG and OLUFSEN Support for dual speakers HP Wide Vision HD Camera: 5 MP, indicator LED, USB 2.0, HD, Time-of-Flight (ToF), near field-of-view (NFOV), fixed, infrared (IR), integrated camera 720p by 30 frames per second (FPS)
  • Page 9 Smart card reader (select products only) USB 5 Gbps port USB 5 Gbps port with HP Sleep and Charge USB Type-C® power connector and Thunderbolt™ ports with HP Sleep and Charge and DisplayPort™ output (2) Keyboard/pointing Keyboard: Backlit, spill-resistant, premium notebook PC keyboard with Clickpad and privacy features...
  • Page 10 Product components and their descriptions (continued) Category Description Sensors Adaptive color sensor (ACS) Ambient light sensor (ALS) Hall sensor (integrated) HP Sure Platform Motion AI Thermal sensor Time of Flight (ToF) Operating system FreeDOS Windows® 11 Home Windows 11 Home Single Language...

  • Page 11: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon (select products only) in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 12: Left

    Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Display

    Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. USB SuperSpeed 5 Gbps port with HP Sleep Connects a USB device, provides high-speed data transfer, and Charge and charges small devices (such as a smartphone), even when the computer is off.

  • Page 14: Low Blue Light Mode (Select Products Only)

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 15: Keyboard Area

    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 16: Touchpad Components

    To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Lights Use the illustration and table to identify the lights on the computer.

  • Page 17: Button And Fingerprint Reader

    NOTE: Refer to the illustration that most closely matches your computer. Table 2-5 Lights and their descriptions Component Description Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ● On: Computer sound is off. ●...
  • Page 18 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon (select products only) in the taskbar, type Sign-in options in the search box, and then follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 19: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ■ Touch your finger to the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 20: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 21: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Labels...
  • Page 22 Table 2-10 Service label components and their descriptions Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 23: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: 35.6 cm (14.0 in), LCD, WQXGA (2560 × 1600), antiglare, UWVA, LED, TOP bent display panel N45006-001 equipped with 5 MP infrared time-of-flight (ToF) camera for use with computer models with WWAN capability;...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, UWVA, WLED+LBL, non-TOP bent display N45004-001 panel equipped with 5 MP infrared ToF camera for use with computers equipped with WWAN capability;...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Slovenia N44496-BA1 For use in South Korea N44496-AD1 For use in Spain N44496-071 For use in Sweden and Finland N44496-B71 For use in Switzerland N44496-BG1 For use in Taiwan N44496-AB1...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Portugal N44495-131 For use in Romania N44495-261 For use in Russia N44495-251 For use in Saudi Arabia N44495-171 For use in Slovenia N44495-BA1 For use in South Korea N44495-AD1...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (7b) Fingerprint reader bracket: Included in the Bracket Kit, spare part number N09030-001. (7c) Fingerprint reader cable: Included in the Cable Kit, spare part number N09040-001. Speakers (includes cables, left and right speakers, and 4 rubber isolators) N15439-001 (9a)

  • Page 29: Mass Storage Devices

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel 5000 5G WWAN module N00181-002 Intel XMM 7560 R+ LTE-Advanced Pro (Cat 16) WWAN module N00182-002 (14a) Memory module (SODIMM, DDR5-4800, 1.1v, NECC): 32 GB N05331-001 16 GB M97596-001...

  • Page 30: Cables

    Table 3-2 Mass storage device descriptions and part numbers Component Spare part number 2 TB, M.2 2280, PCIe-4×4, ZTurbo solid-state drive with TLC M52027-001 1 TB, 2280, PCIe-4×4, NVMe solid-state drive with TLC M16560-001 1 TB, M.2 2280, PCIe-4×4, SED solid-state drive with TLC N23415-001 512 GB, 2280, PCIe-4×4, NVMe solid-state drive with TLC M17436-001...
  • Page 31 Spare part number AC adapter: 280 W AC adapter (PFC, slim, 3P 7.4 mm) M52952-001 120 W HP Smart Adapter (PFC, slim, 7.4 mm) L89695-001 120 W HP Smart Adapter (PFC, RC, 4.5 mm) M95377-001 65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.0 ft]...
  • Page 32 HP Universal USB Type-C MultiPort hub M96882-001 HP USB Type-C–to–USB Type-A hub 916838-001 HP USB Type-C travel hub L72056-001 HP USB keyboard for use in the United States L95712-001 Lock: HP essential nano combination cable lock N10501-001 HP nano combination cable lock...
  • Page 33 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Thailand L19371-001 For use in the United Kingdom L19373-001 Power cord (C13, premium with tag): For use in Argentina L32029-001 For use in Brazil L32030-001 For use in Italy L32031-001...
  • Page 34 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Italy L19364-002 For use in Japan L19365-002 For use in North America L19367-002 For use in the People's Republic of China L19368-002 For use in South Africa L19369-002 For use in South Korea L19366-002...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 36: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...

  • Page 38: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 39: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 40: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 41: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 43 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 44: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 54 screws when you service the parts described in this chapter.
  • Page 45 Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use with computer models equipped with a 28 W processor N48858-001 Bottom cover for use with computer models equipped with an 18 W processor N09262-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 46: Battery

    Remove the bottom cover (3) from the computer. Thoroughly clean the thermal material from the surfaces of the WWAN module and the bottom cover each time the bottom cover is removed. Replacement thermal material is included with the bottom cover spare part kit. The following illustration shows the replacement thermal material locations.
  • Page 47 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 48: Wwan Module

    Remove the battery (4) by sliding it up and back at an angle. To install the battery, reverse the removal procedures. WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-3 WWAN module descriptions and part numbers Description Spare part number Intel 5000 5G WWAN module...

  • Page 49: Wlan Module

    Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WWAN module (3). If the WWAN module antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse the removal procedures.
  • Page 50 Table 5-4 WLAN module descriptions and part numbers (continued) Description Spare part number Intel AX211 Wi-Fi 6e + Bluetooth 5.2 M.2 2230 vPro 160 MHz CNVi WW WLAN module M53362-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 51: Speakers

    If the WLAN module antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 5-5 Speakers description and part number Description...

  • Page 52: Memory Modules

    To install the speakers, reverse the removal procedures. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-6 Memory module descriptions and part numbers Description Spare part number 32 GB (SODIMM, DDR5-4800, 1.1v, NECC) N05331-001 16 GB (SODIMM, DDR5-4800, 1. 1 v, NECC) M97596-001 8 GB (SODIMM, DDR5-4800, 1.
  • Page 53 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 54: Solid-State Drive

    Press down on the module until the side retention clips snap into place (3). Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-7 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, M.2 2280, PCIe-4×4, ZTurbo solid-state drive with TLC M52027-001 1 TB, 2280, PCIe-4×4, NVMe solid-state drive with TLC M16560-001...
  • Page 55 Remove the solid-state drive: Remove the solid-state drive shield. The solid-state drive shield is included in the Bracket Kit, spare part number N09030-001. Thoroughly clean the thermal material from the surfaces of the solid-state drive and the solid-state drive shield each time the solid-state drive shield is removed. Replacement thermal material is included with the solid-state drive shield spare part kit.

  • Page 56: Audio Jack

    Pull the drive (2) away from the socket to remove it. To install a solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Audio jack To remove the audio jack, use this procedure and illustration. Table 5-8 Audio jack description and part number Description...

  • Page 57: Connector Board Cable

    Remove the audio jack (3) from the computer. To install the audio jack, reverse this procedure. Connector board cable To remove the connector board cable, use this procedure and illustration. NOTE: The connector board cable is included in the Cable Kit, spare part number N09040-001. Before removing the connector board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 58: Connector Board

    Remove the connector board cable from the computer (3). To install the connector board cable, reverse this procedure. Connector board To remove the connector board, use this procedure and illustration. Table 5-9 Connector board description and part number Description Spare part number Connector board (includes USB port and microSD slot) N09042-001 NOTE:...

  • Page 59: Fan

    Remove the microSD card blank insert (1) from the microSD card slot. Remove the connector board (2) from the computer. To install the connector board, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-10 Fan descriptions and part numbers Description Spare part number Fan (includes cable and captive screws)

  • Page 60: Display Assembly

    Disconnect the fan cable (1) from the system board. Release the webcam cable and WWAN module antenna cables from the retention clips (2) that are built into the fan. Loosen the three Phillips captive screws (3) that secure the fan to the computer. Remove the fan (4) from the computer.
  • Page 61 Table 5-11 Display assembly description and part numbers (continued) Description Spare part number 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, WLED + LBL, UWVA, non-TOP display panel N13240-001 equipped with IR camera for use with computer models with WWAN capability; typical brightness: 400 nits (includes left and right WWAN antenna cable) 35.6 cm (14.0 in), LCD, WUXGA (1920 ×...
  • Page 62 Main terminal. The #2 black WLAN module antenna cable connects to the WLAN module #1 Aux terminal. Release the display panel cable and the WLAN module antenna cables from the retention clips (3) and (4) that are built into the computer. Remove the five Phillips M2.5 ×...

  • Page 63: System Board

    Separate the computer (3) from the display assembly. To install the display assembly, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-12 System board descriptions and part numbers Description Spare part number The system board spare part kit includes an integrated processor, an integrated graphics subsystem with UMA memory, and replacement thermal material.
  • Page 64 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Remove the battery (see Battery on page 40). Remove the fan (see Fan on page 53).
  • Page 65 ● NFC module ZIF cable (13) ● RTC battery cable (14) ● Fingerprint reader ZIF cable (15) Remove the following screws that secure the system board and the I/O bracket to the computer: ● Two Phillips M2.0 × 2.5 broad head screws (1) ●...

  • Page 66: Heat Sink

    Slide the system board (2) up and to the left at an angle to remove it. To install the system board, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-13 Heat sink descriptions and part numbers Description Spare part number Heat sink (includes captive screws and replacement thermal material):...

  • Page 67: Fingerprint Reader

    Remove the heat sink from the system board (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 68 Table 5-14 Fingerprint reader description and part number Description Spare part number Fingerprint reader N02325-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or fingerprint reader cable. The fingerprint reader bracket is included in the Bracket Kit, spare part number N09030-001.

  • Page 69: Fingerprint Reader Cable

    To install the fingerprint reader, reverse this procedure. Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. NOTE: The fingerprint reader cable is included in the Cable Kit, spare part number N09040-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).

  • Page 70: Nfc Module

    Release the ZIF connector (2) the NFC module cable is connected to, and then disconnect the NFC module cable from the NFC module. Detach the NFC module cable (3) from the computer. The NFC module cable is attached to the top cover/keyboard with double-sided adhesive.

  • Page 71: Touchpad Cable

    Detach the NFC module (2) from the top cover/keyboard. The NFC module is attached to the top cover/keyboard with double-sided adhesive. Remove the NFC module. To install the NFC module, reverse this procedure. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad cable is included in the Cable Kit, spare part number N09040-001.

  • Page 72: Touchpad

    Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the top cover/ keyboard with double-sided adhesive. To install the touchpad cable, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. NOTE: The touchpad spare part kit includes touchpad.

  • Page 73: Card Reader Cable

    Release the ZIF connector (1) the NFC module cable is connected to, and then disconnect the NFC module cable from the NFC module. Detach the NFC module cable (2) from the computer. The NFC module cable is attached to the computer with double-sided adhesive in two locations.

  • Page 74: Card Reader

    Remove the card reader cable (3) from the computer. To install the card reader cable, reverse this procedure. Card reader To remove the card reader, use this procedure and illustration. Table 5-17 Card reader description and part number Description Spare part number Card reader N02323-001 NOTE:...

  • Page 75: Top Cover With Keyboard

    Remove the card reader (2) from the computer. To install the card reader, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part numbers for the top cover with keyboards. The second table provides the country codes.
  • Page 76 Table 5-19 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Greece -151 Romania -271 Ukraine -BD1 Hungary -211 Russia...

  • Page 77: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 78: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .

  • Page 79: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 80: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 81: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 82: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 83: Changing The Computer Boot Order

    Restoring and recovery methods on page 76 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 84: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 85: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 86: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 87: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 88: Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 89: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 90: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 91: Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric U.S.
  • Page 92 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 93: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 94 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 95: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 96: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 97: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 98: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 99 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 100 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 101: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 102: Index

    72, 73 caring for wood veneer 35 eMMC updating 72 disinfecting 34 product description 2 boot order HP Easy Clean 33 esc key, identifying 13 changing using the f9 removing dirt and debris 33 prompt 73 components boot order, changing 77...
  • Page 103 11 illustrated 22 battery 7 removal 60 camera 8 spare part numbers 22, 60 caps lock 11 HP PC Hardware Diagnostics UEFI operating system, product fn lock 11 downloading 81 description 4 microphone mute 11 failure ID code 80...
  • Page 104 49 USB SuperSpeed 5 Gbps port, product name 1 spare part number 23, 48, 49 identifying 6 spare part country codes 69 USB SuperSpeed port with HP speaker Sleep and Charge, recovery 75, 76 removal 45 identifying 7 discs 76...
  • Page 105 wireless antennas, identifying 8, wireless, product description 2 WLAN antennas, identifying 8 WLAN module illustrated 22 removal 43 spare part numbers 22, 43 workstation guidelines 29 WWAN antennas, identifying 8, 9 WWAN module illustrated 22 removal 42 spare part numbers 22, 42 Index...

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