Customer Service - Bose CINEMATE SERIES II Owner's Manual

CARE AND MAINTENANCE
Sound but no • Make sure the TV is turned on.
picture • Check that the correct TV/Video input is selected. See "Selecting the TV input" on page 20.
Remote control is
inconsistent or
does not work
• Check the battery to be sure it is installed properly.
• Point the remote control at the interface module.
• Relocate the interface module, making sure it is in a clear line of sight to the remote and there are no obstructions.
• Make sure the protective film is removed from the lens on the front of the interface module.
• Check that the source button on the CineMate ® GS series II remote flashes when a button is pressed.
• Check that the green LED on the interface module flashes when a remote power, volume, or mute button
is pressed.
• There may be more than one device code for your brand of device. Find your device and brand in the Universal
Device Codes book. Try programming another code, then check the device for improved functionality.
Sound is distorted • Make sure speaker cables are not damaged and the connections are secure.
• Reduce the audio output level from the TV connected to the interface module.
Sound is coming • Turn off your TV's internal speakers. See "Turning off the TV internal speakers" on page 11.
from the TV • Turn down the TV volume.
Customer service
For additional help in solving problems, contact Bose ®
Customer Service. Refer to the address sheet included
with the CineMate system.
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