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Troubleshooting

If the machine does not operate correctly, check for the following points/issues before requesting service.

If the suggested remedy does not correct the problem, contact your Brother dealer.

Symptom

The machine is not turned on.

The embroidery

The machine has not been

machine does not

unlocked.

operate.

The start/stop button was not

pressed.

The embroidery

The embroidery frame holder

frame cannot be

attached to the machine is not

attached to the

appropriate for the selected

machine.

embroidery frame.

Depending on the position

The embroidery

where the machine? carriage

frame cannot be

has stopped, it may be difficult

removed or

to remove or attach the

attached.

embroidery frame.

Embroidering is

interrupted while

Embroidering is interrupted by

embroidering a

the presser feet not in use

large project

catching on the fabric outside of

using the flat,

the design area.

quilt or jumbo

frame.

The needle is not installed

correctly.

The needle set screw is loose.

The needle is bent or blunt.

The area around the hole in the

needle plate is damaged.

The needle

breaks.

The needle hits/touches the

needle plate.

290

Probable Cause

1 Scratches/Burrs

1 Needle

2 Hole in needle plate

3 Needle hits hole

Remedy

Turn on the embroidery

machine.

Touch the unlock key.

With the machine unlocked,

press the start/stop button.

Select the appropriate

embroidery frame holder for

the embroidery frame.

Touch the "Needle bar/Frame

move key" to position the

carriage, so the embroidery

frame can easily be removed or

attached.

Stitch the design as close to the

center of the embroidery frame

using needle bars 3 through 7,

keeping the head of the

machine as centered as

possible.

Correctly install the needle.

Use the Allen screw driver to

securely tighten the needle set

screw.

Replace the needle with a new

one.

Replace the needle plate.

Consult your nearest Brother

dealer.

Replace or consult your nearest

Brother dealer.

Reference Page

p.40

p.64

p.90

p.108, 132

p.88

p.35, 88

p.88

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