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Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Dell Dimension , and PowerEdge are registered trademarks, Dell OpenManage is a trademark, and DellWare is a registered service mark of Dell Computer Corporation; Microsoft , MS-DOS , and Windows NT are registered trademarks of Microsoft Corporation;...
Page 3 Use the following safety guidelines to help protect your computer system from poten- tial damage and to ensure your own personal safety. Observe the following warnings while servicing this system ¯°¥¤³¯°¥¦¤¥¨¥ ¤ÀÍÍÀß ÑÈÑÒÅÌÀ ÌÎÆÅÒ ÈÌÅÒÜ ÍÅÑÊÎËÜÊÎ ÊÀÁÅËÅÉ ÝËÅÊÒÐÎÏÈÒÀÍÈß ¢Î ÈÇÁÅÆÀÍÈÅ ÝËÅÊÒÐÈ×ÅÑÊÎÃÎ ÓÄÀÐÀ ÊÂÀËÈÔÈÖÈÐÎÂÀÍÍÛÉ ÒÅÕÍÈÊ...
Page 4 Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
Page 5 Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. Use a chair that provides good lower back support. Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse.
Page 6 In addition, take note of these safety guidelines when appropriate: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are dis- connecting this type of cable, press in on the locking tabs before disconnecting the cable.
Page 7: Technical Assistance
This guide is intended for trained service personnel who need to upgrade or trouble- shoot their Dell PowerEdge 6350 computer system. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hard- ware and software problems yourself. The chapters and appendixes are summarized as follows: Chapter 1, “Introduction,”...
Page 8 Dell for technical assistance. Chapter 11 also includes a Diagnostics Checklist that you can copy and fill out as you perform the troubleshooting procedures. If you need to call Dell for technical assistance, use the completed checklist to tell the Dell technical support representative what procedures you performed to better help the representative give you assistance.
Page 9 The following subsections describe notational conventions used in this document. Throughout this guide, there may be blocks of text printed in bold type or in italic type. These blocks are warnings, cautions, and notes, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system.
Page 10 Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substi- tute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are optional. Example: del [ drive :] [ path ] filename [/p] Command lines consist of a command and may include one or more of the com- mand’s possible parameters.
Page 11: Table Of Contents
Backing Up Files ........... 2-1 Basic Checks .
Page 12 When to Use the Dell Diagnostics ........
Page 13 Inside the Chassis ..........7-5 Responding to a Dell OpenManage HIP Alert Message ..... 7-6 Troubleshooting a Wet Computer .
Page 14 Troubleshooting System Memory........7-16 Troubleshooting the Video Subsystem .
Page 15 Installing a Dell Host Adapter Card ........
Page 16 Text Mode Character Test ......... . . A-2 Character Attributes Subtest (80 x 25).
Page 17 Diagnostics Menu ........5-3 Figure 5-2. Dell Diagnostics Main Screen ......5-4 Figure 7-1.
Page 18 Table 5-2. Dell Diagnostics Tests ........5-11 Table 7-1.
Page 19 6350 computer systems are high-speed servers that offer signifi- cant service and upgrade features. The Dell PowerEdge 6350 systems include the following service features to make troubleshooting easy and effective: The Dell Diagnostics program that checks for hardware problems (if the system...
Page 20 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 21 If your Dell PowerEdge 6350 computer system is not working as expected, begin troubleshooting with the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic computer problems. It can also direct you to the appropriate chapter in this guide for detailed troubleshooting information and procedures to solve more complex problems.
Page 22: Checking Connections And Switches
Is the problem resolved? Yes. The system configuration information was incorrect. You have fixed the problem. No. Go to step 7 . Run the Dell Diagnostics as described in Chapter 5, “Running the Dell Diagnostics.” Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 23 Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the computer, monitor, or other peripherals (such as a printer, keyboard, mouse, or other external equipment). A quick check of all the switches, controls, and cable connections can easily solve these problems.
Page 24 )LJXUH )URQW3DQHO ,QGLFDWRUV Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 25 lock access panel bezel and hard-disk drive keylock diskette drive access indicator CD-ROM drive power button diskette drive )LJXUH )URQW3DQHO )HDWXUHV Complete the following procedure to check all the connections and switches: Turn off the system, including any attached peripherals (such as the monitor, key- board, printer, external drives, scanners, and plotters).
Page 26: Look And Listen
No. Go to “Troubleshooting I/O Ports” in Chapter 6. Looking at and listening to the system is important in determining the source of a problem. Look and listen for the indications described in Table 2-1. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 27 The server management software has OpenManage HIP software detected a problem inside the computer. Refer to the Dell OpenManage HIP online help and the HP OpenView NNM SE x.x With Dell OpenManage HIP x.x User’s Guide for information about the alert message .
Page 28: The System Setup Program
User’s Guide for detailed instructions on using the RCU and saving new information. If after using the RCU you have not resolved the problem, see Chapter 5, “Running the Dell Diagnostics.” Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 29: Warning Messages
Applications, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound. Several different types of messages can indicate when the system is not functioning properly: System messages System beep codes...
Page 30 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 31 FRQWLQXHG Faulty diskette, faulty or Check the diskette drive inter- Diskette read improperly connected face cable and power cable failure diskette drive interface connections to the drive. See cable, or loose power Chapter 9, “Installing the Dis- cable kette and CD-ROM Drives.” Replace the diskette drive interface cable.
Page 32 “Jumpers, Switches, and - check jumpers Connectors.” NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 33 FRQWLQXHG System detected and No action is required. Invalid NVRAM corrected a resource configuration, conflict when system resource resources were allo- reallocated cated using the RCU Expansion card improp- Reinstall the expansion cards I/O parity erly installed or faulty (see Chapter 8, “Installing Sys- interrupt at tem Board Options”).
Page 34 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 35 FRQWLQXHG Faulty diskette, diskette Replace the diskette or hard- No boot device drive subsystem, hard- disk drive. If the problem available disk drive, hard-disk persists, replace the system drive subsystem, or no board. See Chapter 12, “Get- boot disk in drive A ting Help,”...
Page 36 Chapter 8, “Installing System Board Options.” NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 37 FRQWLQXHG Defective system board Replace the system board. Timer chip See Chapter 12, “Getting counter 2 Help,” for instructions on failed obtaining technical assistance. Faulty or improperly Be sure that the DIMMs are Unexpected seated DIMM, DIMMs installed in sets of four and in interrupt in not installed in sets of the proper sockets for each...
Page 38 Chapter 12, “Getting Help,” and then look it up in Table 3-2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause (see Chapter 5, “Running the Dell Diag- nostics”).
Page 39 7DEOH 6\VWHP %HHS &RGHV FRQWLQXHG &RGH &DXVH &RUUHFWLYH $FWLRQ 1-3-2 No memory installed Be sure that the DIMMs are installed in sets of four and in the proper sockets for each memory bank in use. If this does not resolve the problem, remove and reseat the DIMMs and the memory module.
Page 40 See Chapter 12, “Getting Help,” for instructions on obtain- ing technical assistance. 3-3-1 CMOS failure Run the System Set Test Group in the Dell Diagnostics to isolate the problem. See Chapter 5, “Running the Dell Diagnostics.” 3-3-2 System configuration Replace the system board.
Page 41 7DEOH 6\VWHP %HHS &RGHV FRQWLQXHG &RGH &DXVH &RUUHFWLYH $FWLRQ 4-3-1 Faulty or improperly Be sure that the DIMMs are installed in seated DIMM, DIMMs sets of four and in the proper sockets for not installed in sets of each memory bank in use. If this does not four, or a faulty or improp- resolve the problem, remove and reseat erly seated memory...
Page 42 When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this chapter. Record the message on a copy of the Diagnostics Checklist found in Chapter 12, “Getting Help,”...
Page 43: Power Supply Indicators
hard-disk drive status indicator fan/temperature status indicator power supply status indicator )LJXUH )URQW3DQHO ,QGLFDWRUV Messages and Codes 3-15...
Page 44 “drive being prepared for operation” pattern appears, followed by the “drive online” pattern. NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller host adapter card installed, you will see only the “drive online” and “drive bay empty” indicator patterns.
Page 45 7DEOH 6&6, +DUG'LVN 'ULYH ,QGLFDWRU 3DWWHUQV &RQGLWLRQ ,QGLFDWRU 3DWWHUQ Identify drive All three drive status indicators blink simultaneously. Drive being prepared for removal The three drive status indicators flash sequentially. Drive ready for insertion or removal All three drive status indicators are off. Drive being prepared for operation The drive online indicator is on.
Page 46 (lights when power supply is functioning normally) power red fault indicator (lights supplies (3) when a fault is indicated) 3-18 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 47: Input Errors
You can confirm that a computer system problem is caused by software by running the System Set Test Group as described in Chapter 5, “Running the Dell Diagnos- tics.” If all tests in the test group complete successfully, the error condition is most likely caused by software.
Page 48 Call the support service for the software you are using to help you with this problem. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 49 Problems can arise if two devices attempt to use the same interrupt request (IRQ) line. To avoid this type of conflict, check the documentation for the default IRQ line setting for each installed expansion card. Then consult Table 4-1 to configure the card for one of the available IRQ lines.
Page 50 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 51 RQO\ The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests. You can also control the sequence in which the tests are run. The diagnostic test groups or subtests also have these helpful features:...
Page 52: Select
If the system fails to boot, see Chapter 12, “Getting Help,” for instructions on obtaining technical assistance. NOTE: Before you read the rest of this chapter, you may want to start the Dell Diag- nostics so you can see it on the screen of the monitor.
Page 53 To select an option from the Diagnostics menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option you choose. Dell Computer Corporation X.XX Dell PowerEdge 6350 Diagnostics Version DIAGNOSTICS MENU Run All Tests RUn Quick Tests RuN Specific Tests...
Page 54 NOTE: The options displayed on the screen should reflect the hardware configuration of the computer system. When you boot the system from the diagnostics diskette, the Dell Diagnostics checks the system configuration information and displays it in the System Configuration area on the main screen.
Page 55 Run displays five options: One, Selected, All, Key-Help, and Quit Menu. If you select One, all the subtests within the highlighted test group are run. If you choose Selected, only the selected test groups or the subtests that you selected within the Running the Dell Diagnostics...
Page 56 You can choose one or more subtests from the list. When you choose Select, five options are displayed: All, One, Clear All, Key- Help, and Quit Menu. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 57 Table 5-1 lists all of the possible values for each global parameter of Options. A brief description of each parameter follows the table. To change Options parameters, press the spacebar, the left- and right-arrow keys, or the plus (+) and minus (–) keys. Running the Dell Diagnostics...
Page 58 The maximum error limit is reached. If the Pause parameter is set to No, the diagnostics ignores some subtests that require your interaction; certain subtests can run only if this option is set to Yes Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 59: Output Device For Status Messages
Otherwise, the next messages are added at the end of the previous ones in the file. Running the Dell Diagnostics...
Page 60: Test Limits
Key-Help always displays a list of key controls available for the particular option you have selected. Selecting Quit from the Main Menu exits the diagnostics and returns you to your operating system environment. 5-10 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 61: Video Memory Test
Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Running the Dell Diagnostics 5-11...
Page 62 ESM PSPB Fan Test ESM Power Supply Enable Test NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. 5-12 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 63: Error Messages
When you run a test group or subtest in the diagnostics, error messages may result. These particular error messages are not covered in this chapter because the errors that generate these messages can be resolved only with Dell technical assistance. Record the messages on a copy of the Diagnostics Checklist found in Chapter 12, “Getting Help”;...
Page 64: System Set Test Group
You receive the Memory ECC fault detected message from the Dell Open- Manage Hardware Instrumentation Package (HIP) server management application. Refer to the Dell OpenManage HIP online help and the HP OpenView NNM SE x.x With Dell OpenManage HIP x.x User’s Guide for information about the alert message .
Page 65 Diagnostics Checklist found in Chapter 12, “Getting Help.” Correcting errors in the system configuration information in the System Setup program does not resolve a problem. The computer’s clock/calendar stops. Running the Dell Diagnostics 5-15...
Page 66: Video Test Group
Checks the video subsystem’s ability to present color in text modes. Text Mode Pages Test Checks the video subsystem’s ability to map and present all available video pages on the screen, one page at a time. 5-16 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 67 If the monitor malfunctions in one mode but works fine in another (for example, text is displayed correctly, but graphics are not), run the Text Mode Character Test, Text Mode Color Test, Text Mode Pages Test, and Graphics Mode Test. Running the Dell Diagnostics 5-17...
Page 68: Keyboard Test Group
Run the Key- board Interactive Test. When a key does not work at all, run all of the subtests in the Keyboard Test group. 5-18 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 69: Mouse Test
Checks for bent pins on the diskette drive controller and for defective lines on the diskette cable Seek Test Checks the drive’s ability to search for a specified track on the diskette and to position its read/write heads to all tracks Running the Dell Diagnostics 5-19...
Page 70: Serial/Infrared Ports Test Group
Very often, a diskette drive problem may first appear to be a diskette problem. A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running the subtests in the Diskette Drives Test group more than once using diskettes from different sources.
Page 71 If the computer displays an error message that is related to the external device connected to a port but corrections to the device do not resolve the error, run the appropriate subtest in the Serial/Infrared Ports Test group. Running the Dell Diagnostics 5-21...
Page 72: Parallel Ports Test Group
Try operating the peripheral from different programs or through the operating system. If it still does not work, you can eliminate the software setup as the cause of the problem. 5-22 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 73: Scsi Devices Test Group
Checks the device’s ability to search for a specified track on the device and to position its read/write heads to all tracks. Read Test Positions the read/write heads at each block of the device for reading data and verifies that all tracks on the device can be read correctly. Running the Dell Diagnostics 5-23...
Page 74: Other Test Group
(ESM) system is working properly. The ESM system interacts with the system BIOS and operating system to ensure that critical parameters, such as temperature, are monitored and that appropriate action is taken if a problem is detected. 5-24 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 75 Modifies the rpm of the power supply paralleling board fans to verify the accuracy of the rpm reading. ESM Power Supply Enable Test Reads the power level of each power supply and then tests to verify whether the power supplies distribute unbalanced loads evenly. Running the Dell Diagnostics 5-25...
Page 76 These are the most common symptoms that might prompt you to run the ESM sub- tests in the Other Test group: If the Dell OpenManage HIP server management application returns a warning dealing with server management If you want to verify that any component of the ESM system is working properly...
Page 77 Is the problem resolved? Yes. You have fixed the problem. No. Go to step 3. Run the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Does the monitor display text properly? Yes. Go to step 5. No. Go to step 4.
Page 78 No. Go to step 6. Run the Video Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Most of the tests in the Video Test Group require you to respond before the diagnostics continues with the next test.
Page 79 This procedure determines what kind of keyboard problem you have. If a system error message indicates a keyboard problem when you start the computer system or while the Dell Diagnostics is running, complete the following steps: Look at the keyboard and the keyboard cable for any signs of damage. Press and release each key on the keyboard.
Page 80 Change the Serial Port 1, Serial Port 2, and Parallel Port settings to Auto, and change the Mouse setting to Enabled; then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 3. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 81 No. Go to step 5. Reboot the system from the diagnostics diskette, and run the Serial/Infrared Ports Test Group and/or the Parallel Ports Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” The Serial/Infrared Ports Test Group and the Parallel Ports Test Group test the basic functions of the system board’s I/O port logic.
Page 82: Troubleshooting The Basic I/O Functions
Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If the printer was purchased from Dell, see Chapter 12, “Getting Help,” for instructions on obtaining technical assistance. Attempt another print operation on the parallel printer.
Page 83 Swap the interface cable (that connects the device to the serial port) with a known working cable. Is the problem resolved? Yes. The interface cable must be replaced. See Chapter 12, “Getting Help,” for instructions on obtaining technical assistance. No. Go to step 5. Turn off the computer and the serial device, and swap the device with a compara- ble working device.
Page 84 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 85: Safety First—For You And Your Computer
Read the safety instructions in the next section, “Safety First—For You and Your Computer.” You need the following items to perform the procedures in this chapter: The Dell Server Assistant CD and a blank, formatted 3.5-inch diskette The Dell PowerEdge 6350 Systems User’s Guide The key to the system keylocks NOTE: When you see the question, “Is the problem resolved?”...
Page 86 In addition, Dell recommends that you periodically review the safety instructions at the front of this guide. When following the procedures in this guide, assume that the locations or directions relative to the computer are as shown in Figure 7-1.
Page 87 Use the following procedure to remove the front bezel of the computer. If the front bezel door is locked, access the bezel lock by pushing in on the prod- uct identification badge (see Figure 7-2). The lock access panel unlatches. Open the lock access panel and unlock the bezel.
Page 88 The doors must be in this position so that the keylock secures both doors properly. panel door keylock door latches (2) right panel door left panel door )LJXUH $FFHVVLQJ WKH ,QWHULRU RI WKH 6\VWHP Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 89 In Figure 7-4, the panel doors on the top of the computer are open to provide an inte- rior view of the system. Figure 7-4 also shows an exploded view of the fan assembly and the cover panel that provides access to the SCSI backplane board. Refer to this illustration to locate interior features and components discussed later in this guide.
Page 90 (SNMP) trap log file. Information about the Alert Log window and options is provided in the Dell OpenManage HIP online help and the HP OpenView NNM SE x.x With Dell OpenManage HIP x.x User’s Guide.
Page 91: Installing An Expansion Card
See “Installing an Expansion Card” in Chapter 8. Close the computer panel doors, and reconnect the system to the AC power source. Run the System Set Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Do the tests complete successfully? Yes.
Page 92: Error Messages
Close the computer panel doors and reconnect the system to the AC power source. Run the System Set Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Do the tests complete successfully? Yes.
Page 93 Open the panel doors on top of the computer. See “Accessing the Interior of Your System” found earlier in this chapter. If an expansion card blocks your access to the battery, remove the expansion card. See “Removing an Expansion Card” in Chapter 8 for instructions. Check the connection of the coin cell battery to the system board.
Page 94 The redundant power supplies in Dell PowerEdge 6350 systems are controlled by the power-supply paralleling board. The two indicators on the top of the power supply (see Figure 7-5) signal the status of each power supply. Both indicators light briefly during initial system start-up to show that the indicators are functioning.
Page 95 power supply handle power supply switch power supply chassis slots (one each side) Align the front and rear tabs on the power supply with the slots in the chassis and slide the new power supply into the chassis. Rotate the power supply handle to the closed position and push down on the handle to ensure that it snaps into place.
Page 96 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. A four-fan cooling assembly is mounted in the middle of the Dell PowerEdge 6350 chassis, just behind the power supplies and the drive bays.
Page 97 If the Dell OpenManage HIP server-management application program issues a fan- related error message, use the following procedure to troubleshoot and repair the problem. NOTE: You can perform the following procedure with the system turned on or off. Grasp the recessed grip slot at the top of the fan assembly, press in on the release lever inside the slot, and lift up to remove the fan assembly from the sys- tem (see Figure 7-7).
Page 98 See “Removing an Expansion Card” and “Installing an Expansion Card” in Chapter 8 for instructions on removing and replacing expansion cards. Is the problem resolved? Yes. The connection was loose. You have fixed the problem. No. Go to step 6. 7-14 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 99 Verify that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards. For instructions on which cables should be attached to specific connectors on an expansion card, see the expansion card’s documentation. Are the appropriate cables firmly attached to their connectors? Yes.
Page 100 13. Run the RAM Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Do the tests complete successfully? Yes. Go to step 14. No. See Chapter 12, “Getting Help,” for information on obtaining technical assistance. 14. Turn off the system, disconnect it from the AC power source, and open the panel doors on top of the computer.
Page 101: Adding Memory
Enter the System Setup program to check the Total Memory or System Memory setting. See Chapter 4, “Using the System Setup Program,” in the system User’s Guide for instructions. Does the amount of memory installed match the Total Memory or System Mem- ory setting? Yes.
Page 102: Before You Begin
Is the problem resolved? Yes. You have fixed the problem. No. Go to step 13. 13. Run the RAM Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Do the tests complete successfully? Yes. You have fixed the problem.
Page 103 Follow these steps to troubleshoot the video subsystem: Run the Video Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Most of the tests in the Video Test Group are interactive; that is, you must respond before the diagnostics continues with the next test.
Page 104 See Chapter 4, “Using the System Setup Program,” in the system User’s Guide for instructions. Run the System Set Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Do the tests complete successfully? Yes. Go to step 7 .
Page 105 If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the problem may be caused by any of the following conditions: The system configuration settings do not match the physical diskette subsystem configuration.
Page 106 Run the Diskette Drives Test Group in the Dell Diagnostics to see whether the diskette drive subsystem now works correctly. See Chapter 5, “Running the Dell Diagnostics,” for more information. Do the tests complete successfully? Yes. If you were in the middle of another procedure, continue with the next step in the procedure you were performing.
Page 107 16. Close the computer panel doors, reconnect the system to the AC power source, and turn on the system. 17 . Run the Diskette Drives Test Group in the Dell Diagnostics to see whether the diskette drive subsystem now works correctly.
Page 108 The SCSI backplane board monitors the SCSI hard-disk drives connected to the back- plane board. In the event of a drive failure, systems using the optional Dell PowerEdge Expandable RAID Controller host adapter card will issue the following signals using...
Page 109 Reinstall and/or reconfigure the required SCSI device drivers. Then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 5. Remove the drive carrier and install it in another drive bay. Is the problem resolved? Yes.
Page 110 Is the problem resolved? Yes. The hard-disk drive format was corrupted. You have fixed the problem. No. See Chapter 12, “Getting Help,” for instructions on obtaining technical assistance. 7-26 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 111 This chapter describes how to access the interior of your system and install the fol- lowing options: Peripheral Component Interconnect (PCI) expansion cards Memory upgrades Microprocessor upgrades This chapter also includes instructions for the following: Replacing the system battery Routing the interface cables inside the chassis (if ever removed) Use Figure 8-1 to locate the system board features mentioned in this chapter and elsewhere.
Page 112 (POWER3) 32-bit PCI connectors (PCI1 [top] through PCI3) Dell Remote Assistant Card connector (SVR_MGT) 64-bit PCI connectors (PCI4 through PCI7) front of system board battery connector (BATTERY) )LJXUH 6\VWHP %RDUG )HDWXUHV Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 113 )LJXUH 3&, ([SDQVLRQ &DUGV Follow these guidelines when adding an expansion card: A Dell Remote Assistant Card, version 2.0, must be installed in PCI slot 3. PCI video expansion cards should be installed in one of the three primary PCI slots (PCI1, PCI2, or PCI3).
Page 114 Press and hold the plastic tab on the outside of the system chassis (see Figure 8-4). Press the release tab on the latch inside the system chassis. Open the expansion card latch and remove the filler bracket. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 115 card guide (thumb latch type) release tab expansion expansion card card latch )LJXUH ([SDQVLRQ &DUG 5HPRYDO DQG ,QVWDOODWLRQ Insert the card-edge connector firmly into the expansion-card connector on the chassis. When the card is firmly seated in the connector and the card-mounting bracket is aligned with the brackets on either side of it, close the expansion card latch.
Page 116 The brackets also keep dust and dirt out of the computer and aid in proper cooling and airflow inside the computer. Close the computer panel doors, and then reconnect the computer and peripher- als to their AC power sources and turn them on. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 117: Memory Upgrade Kits
The 16 dual in-line memory module (DIMM) sockets on the memory board can accommodate 128 megabytes (MB) to 4 gigabytes (GB) of 32-, 64- (when available), 128-, and 256-MB buffered extended-data out (EDO) DIMMs. Dell PowerEdge 6350 systems use 72-bit DIMMs in these 168-pin sockets.
Page 118 Ease the module down until it engages the system board connector, and then press the module carefully but firmly into the connector. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 119 System Configuration Utility,” in the system User’s Guide for instructions on running the utility and saving the configuration. 10. Run the RAM Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics,” for information. Installing System Board Options...
Page 120 Continue with step 7 of “Performing a Memory Upgrade” found earlier in this section. To remove a DIMM, press down and outward on the ejectors on each end of the socket until the DIMM pops out of the socket (see Figure 8-7). 8-10 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 121 ejectors The microprocessor is contained within a single-edge contact (SEC) cartridge and heat sink assembly. The system board has four guide bracket assemblies which hold the SEC cartridge and heat sink assemblies. If your system has fewer than four micropro- cessors, the unused guide bracket assembly connectors must contain terminator cartridges.
Page 122 Align the notch on the terminator cartridge with the socket on the guide bracket assembly, and guide the cartridge into the empty guide bracket assembly. Press the cartridge firmly into the connector. Snap the bracket assembly latches into place to secure the cartridge. 8-12 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 123 Use the following procedure to remove the SEC cartridge and heat sink assembly. Pull outward on the two SEC cartridge release latches (see Figure 8-9) until they snap into place. heat sink SEC cartridge release latches (2) guide bracket assembly )LJXUH 5HPRYLQJ DQ 6(&...
Page 124 SEC cartridge release latches (2) guide bracket assembly )LJXUH ,QVWDOOLQJ DQ 6(& &DUWULGJH DQG +HDW 6LQN $VVHPEO\ Snap the cartridge release latches back into place to secure the SEC cartridge. 8-14 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 125 The system battery maintains system configuration, date, and time information in a special section of memory when the system is turned off. The operating life of the battery ranges from 2 to 5 years, depending on how the sys- tem is used (for example, if the system is on most of the time, the battery gets little use and thus lasts longer).
Page 126 Date settings. Also reenter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program. battery BATTERY socket )LJXUH ,QVWDOOLQJ WKH %DWWHU\ 8-16 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 127 Chapter 12, “Getting Help,” for instructions on obtaining technical assistance. Due to the efficient layout of components inside the PowerEdge 6350 system chassis, the interface cables inside the chassis must be routed correctly to ensure that the fan assembly, which is positioned over the cables, has room to fit fully into the chassis.
Page 128 8-18 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 129 This chapter describes how to install or replace the diskette drive and the CD-ROM drive in your Dell PowerEdge 6350 system. Figure 9-1 provides a general view of how the connector and power cables are routed and connected to the drives.
Page 130: Removing The Front Bezel
A ribbon cable functions as the interface cable for most types of drives. The connec- tor on the cable may be a header connector (see Figure 9-2) or a latching connector (Figure 9-3). Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 131 pull tab colored strip on ribbon cable interface cable connector interface connector on the drive )LJXUH +HDGHU ,QWHUIDFH &RQQHFWRU connector latches (2) interface cable connector interface connector on the board )LJXUH /DWFKLQJ ,QWHUIDFH &RQQHFWRU Most interface connectors are keyed for correct insertion; that is, a notch or a raised tab on one connector matches a tab or a notch on the other connector.
Page 132: Connecting The Drive
The SCSI CD-ROM drive is configured as SCSI ID 5. Dell ships with the CD-ROM drive a SCSI connector cable that has an active termina- tor on the end of the cable. Before installing the CD-ROM drive in your system and connecting the terminated cable, you must disable termination on the CD-ROM drive.
Page 133 Prepare the drive for installation. Ground yourself by touching an unpainted metal surface on the back of the com- puter, unpack the drive, and compare the jumper and switch settings with those in the drive documentation. (See “CD-ROM Drive Configuration” found earlier in this chapter for information on setting the drive’s SCSI ID number and disabling termination [if needed].) Change any settings necessary for this system’s configuration.
Page 134 )LJXUH ,QVWDOOLQJ WKH 'LVNHWWH 'ULYH Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 135 Attach the cable on the interposer card to the back of the diskette drive. Remove the front bezel. See “Removing the Front Bezel” in Chapter 7 . Using a Phillips-head screwdriver, detach the control panel from the front of the chassis and fold the control panel to the right of the diskette drive slot.
Page 136 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 137: Installing A Dell Host Adapter Card
This chapter describes how to install and configure small computer system interface (SCSI) hard-disk drives in the computer’s internal hard-disk drive bays. Instructions are also included for upgrading the system by installing a Dell host adapter card . The hard-disk drive bays provide space for up to three 1-inch hard-disk drives.
Page 138 (PRIMARY SCSI-A) (BACKPLANE) SCSI hard-disk drives are supplied by Dell in special drive carriers that fit in the hard- disk drive bays. NOTES: For maximum performance, install Ultra2/LVD drives exclusively. Although you can install a mixture of Ultra2/LVD and Ultra hard-disk drives, they will operate at the slower Ultra transfer rate.
Page 139 The SCSI drive must be configured as follows: Disable termination on the drive. The SCSI backplane board provides termination for the SCSI bus. Set the SCSI ID on all drives to 0. All SCSI ID numbers for the drives are set by the SCSI backplane board, as shown in Figure 10-2.
Page 140 Dell PowerEdge Expandable RAID Controller to ensure that the SCSI host adapter is configured correctly to support hot-pluggable drive removal and insertion.
Page 141 See Chapter 3, “Installing and Configuring SCSI Drivers,” in the system User’s Guide for information. 10. If the hard-disk drive is a new drive, run the SCSI Devices Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.”...
Page 142 Close the bezel door, relock the keylock behind the lock access panel, and close the panel. Follow these general guidelines when installing a Dell host adapter card. For specific instructions, refer to the documentation supplied with the host adapter card.
Page 143: Troubleshooting The Fan Assembly
Remove the fan assembly. See “Troubleshooting the Fan Assembly” in Chapter 7 . Detach the Ultra2/LVD SCSI cable from the SCSI cable connector labeled “SCSI” on the SCSI backplane board (see Figure 10-4). hot-pluggable SCSI SCSI hard-disk backplane board drive bays (3) Ultra2/LVD SCSI cable connector (SCSI) host adapter...
Page 144 Guide for information and instructions. 15. Test the SCSI devices. Test a SCSI hard-disk drive by running the SCSI Devices Test Group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics,” for information. To test a SCSI tape drive, also refer to the documentation for the tape drive soft- ware to perform a tape drive backup and verification test.
Page 145 This chapter provides instructions for trained service technicians to install one or more Dell PowerEdge 6350 computers in a Dell rack. The following rack-mounting compo- nents are included in a kit that comes with the system (see Figure 11-1): One pair of slide assemblies with mounting brackets...
Page 146 #10 flat metal washer (10) 10-32 x 0.5-inch screw (14) 10-32 x 0.313-inch screw (3) NOTE: The quantity of parts may vary for rack kits that were preinstalled by Dell. )LJXUH 5DFN .LW &RQWHQWV 11-2 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 147 Follow these safety precautions when installing your computer in the rack. .LW ,QVWDOODWLRQ 5HVWULFWLRQV This rack kit is intended to be installed in a Dell rack by trained service technicians. If you install the kit in any other rack, be sure that the rack meets the specifications of the Dell rack.
Page 148 NOTES: If you purchased a Dell rack along with your PowerEdge 6350 computer, the slide assemblies are preinstalled in the rack. For instructions on installing the PowerEdge computer itself, see “Installing a Power- Edge 6350 System in the Rack” found later in this chapter.
Page 149 Remove the front door as shown in Figure 11-3: One person should grasp the top of the door to stabilize it. The other person should grasp the bottom of the door. The person holding the bottom of the door should press the release lever on the bottom hinge and then pull the bottom of the door away from the rack a few inches.
Page 150 Use the following procedure to install the slide assemblies in the rack: Determine where you want to install the slide assemblies. If you intend to install more than one PowerEdge 6350 computer in the rack, you must install the slide assemblies so that 4U (7 .0 inches) of vertical space is between the top of one slide assembly and the top of the next (see Figure 11-4).
Page 151 Install the cage nuts and nut plates. Install the curved nut plates on the vertical rails where you want the ends of the slide assemblies to be located (see Figure 11-5). Each curved nut plate is held in place by one 10-32 x 0.5-inch Phillips-head screw and one 10-32 cage nut. The following substeps explain how to install the cage nuts and the nut plates: Insert the lower lip of the cage nut over the bottom of the opening in the back of a rail as shown in step 1 in Figure 11-5.
Page 152 Figure 11-6). NOTE: Do not adjust the back slide-assembly mounting brackets. Doing so will prevent the computer from aligning properly with the rack. Make adjustments only to the front slide-assembly mounting brackets. 11-8 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 153 mounting-bracket vertical rail flange slide assembly (2) nut plate (5.25 inches) #10 flat metal washers (2) 10-32 x 0.5-inch screws (2) cage nut slide alignment screw front of rack )LJXUH ,QVWDOOLQJ WKH 6OLGH $VVHPEOLHV Install the slide assemblies in the rack. NOTES: When installing the slide assemblies, be sure that the green plastic stops at the ends of the channels are at the back of the rack and that the green push buttons (on the interior slide) are near the front of the rack (see Figure 11-8).
Page 154 Locate the cage nuts 3U (5.25 inches) below the cage nuts you installed in step 2. The subsections that follow include instructions for installing a PowerEdge 6350 sys- tem in the rack. Attach the cable tray on the PowerEdge 6350 computer chassis using five 6-32 x 0.250-inch Phillips-head screws (see Figure 11-7).
Page 155 back of computer cable straps cable tray 6-32 x 0.250-inch screws (5) )LJXUH ,QVWDOOLQJ WKH &DEOH 7UD\ Use the following procedure to install the computer in the rack. Pull the two interior slides out of the rack until they lock in the extended position. Lift the computer into position, and insert the computer’s rails into the channels of the interior slides (see Figure 11-8).
Page 156 Install the cables. Connect the cables to the computer. For details, see the Installation and Trouble- shooting Guide and User’s Guide that came with the computer. 11-12 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 157 Use the following procedure to install the cable-management arm on the Power- Edge 6350 computer: Attach the right-angle bracket of the cable-management arm to the vertical rail (see Figure 11-9). Use the cable tray that you installed on the computer chassis to determine the proper placement of the cable-management arm.
Page 158 (see Figure 11-2). Repeat substeps 1 through 3 to install the back door. 11-14 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 159: World Wide Web On The Internet
This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or cus- tomer assistance. If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 6, “Checking the Equipment”...
Page 160 Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Page 161: Autotech Service
“Dell Contact Numbers” found later in this chapter. Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information.
Page 162 If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to “Dell Contact Numbers”...
Page 163 Remember to fill out the Diagnostics Checklist (Figure 12-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 164 Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
Page 165 When you need to contact Dell, use the telephone numbers and codes provided in Tables 12-1 and 12-2. Table 12-1 provides the various codes required to make long- distance and international calls. Table 12-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
Page 166 — Macau — Not required Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand — Norway (Lysaker) Not required Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 Spain (Madrid) 12-8 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 167 (Sydney) ® (Dell Dimension systems only) ......1-300-65-55-33 Customer Technical Support (Other systems) ... toll free: 1-800-633-559 Customer Care .
Page 168 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 12-10 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 169 FRQWLQXHG France Technical Support (Paris)..... . 01... . . 47 62 68 90 (Paris/Montpellier) Technical Support (Montpellier) .
Page 170 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 12-12 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 171 Technical Support (Dell Dimension systems only) ($2.50 + GST per call) ....0900 51010 Technical Support (Other systems) ......0800 446 255 Customer Service .
Page 172 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 12-14 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 173 FRQWLQXHG Switzerland Technical Support ......... 0844 811 411 (Geneva) Commercial Services .
Page 174 Dell Sales ........
Page 175 The Video Test group of the system diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions: Video Memory Test — Checks the integrity of characters generated from data in the video memory. Video Hardware Test —...
Page 176 25-line text mode. The 40-column x 25-line character attributes subtest displays four lines of text in 40-column by 25-line (double-wide) text mode that demonstrate normal-intensity video, reverse video, intensified video, and blinking video. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 177 The 40-column x 25-line character set subtest displays all 256 characters in the ASCII character set in 40-column by 25-line (double-wide) text mode. The Text Mode Color Test contains three subtests that check the video subsystem’s ability to present color in text modes. The following subsections describe these subtests.
Page 178: Color Bars Subtest
The color bars subtest displays 16 bars in different colors with background intensity enabled. Under each bar is the name of the color that should be displayed. Type y if each color bar is displayed correctly; otherwise, type n. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 179: Text Mode Pages Test
The Text Mode Pages Test checks the video subsystem’s ability to map and present all available video pages on the monitor screen, one page at a time. The test displays eight successive screens, the first of which contains 21 lines of 77 zeros. The remain- ing seven screens are identical to the first, except that each screen substitutes a different numeral (1 through 7) for the zeros.
Page 180: X 350 16-Color Graphics Mode Screen
The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square. Type y if all the squares appear to be correct; otherwise, type n. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 181: Color Palettes Test
The 1024- x 768-pixel 16-color graphics mode screen displays a series of hourglasses in 16 different colors. Type y if all the hourglasses appear to be correct; otherwise, type n. The 1024- x 768-pixel 256-color graphics mode screen displays a series of asterisks with four colors in each asterisk.
Page 182 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 183 This appendix provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer. Jumpers and switches provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
Page 184 In either case, do not use a pen, pencil, or other object that might leave a residue on the switch. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 185 jumpered unjumpered )LJXUH % 6\VWHP %RDUG -XPSHUV Jumpers, Switches, and Connectors...
Page 186 Only one of these jumpers should have a jumper plug installed. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. unjumpered jumpered Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 187: Jumpers And Switches—A General Explanation
Chapter 4, “Using the System Setup Pro- gram,” of the Dell PowerEdge 6350 Systems User’s Guide . A password jumper on the system board enables or disables the password features and clears any password(s) currently in use.
Page 188: Scsi Backplane Board
PROC_ n Microprocessor guide bracket assembly and connectors NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 189 Figure B-2 shows the location of the connectors on the 1 x 3 SCSI backplane board. backplane connector (connects to matching connector on SCSI backplane board) power input connector SCSI backplane auxiliary board – SCA-2 compatible SCSI (POWER) connectors on reverse side (SLOT0 through SLOT5) system-board data cable connector...
Page 190 Ultra2/LVD SCSI cable connector SLOT n SCA-2–compatible SCSI hard-disk drive connector NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 191: Power-Supply Paralleling Board
Figure B-3 shows the location of the connectors on the power-supply paralleling board. system-board power system-board power system-board power cable connector cable connector cable connector (PWR3) (PWR2) (PWR1) cooling-fan power cable SCSI-backplane-board connector (FAN) power cable connector (HD_B/P) floppy and CD-ROM power connector (FD) power supply...
Page 192 B-10 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 193 ampere(s) bits per inch alternating current bits per second analog-to-digital converter British thermal unit Autodesk Device Interface Celsius artificial intelligence cold cathode fluorescent tube American National Standards compact disc Institute compact disc read-only memory Advanced Peripheral Interrupt Controller color graphics adapter American Standard Code for Information Interchange centimeter(s)
Page 194 Department of Communications (in Canada) electrostatic discharge dots per inch enhanced small-device interface Dell Remote Assistant Card embedded server management dynamic random-access memory Fahrenheit double-sided double-density file allocation table Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 195 Federal Communications Commission Japanese Electronic Industry Develop- ment Association first-in first-out kilo- (1024) feet kilobyte(s) gram(s) kilobyte(s) per second gravities kilobit(s) gigabyte(s) kilobit(s) per second graphical user interface kilogram(s) hexadecimal kilohertz Hardware Instrumentation Package local area network high memory area pound(s) High Performance File System liquid crystal display...
Page 196 Microsoft Disk Operating System pages per minute mean time between failures plastic quad flat pack millivolt(s) Personal System/2 network interface controller polyvinyl chloride nickel cadmium quarter-inch cartridge nickel-metal hydride redundant array of independent disks Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 197 random-access memory simple network management protocol random-access memory digital-to-analog converter static random-access memory Resource Configuration Utility super video graphics array ringer equivalence number thin film transistor radio frequency interference tracks per inch red/green/blue terminate-and-stay-resident read-only memory upper memory block revolutions per minute uninterruptible power supply real-time clock Universal Service Ordering Code...
Page 198 Memory Specification extended memory manager zero insertion force Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 199 12-1 ribbon, 7-5, 9-2 telephone numbers, 12-7 cage nuts warranty repair or credit, 12-4 installing, 11-7 AutoTech service, 12-3 calling Dell, 12-7 CARDBIOS jumper, B-3, B-4 CD-ROM drive configuring, 9-5 replacing, 9-1 back-panel features, 2-3 Color Palettes Test, A-7...
Page 200: Dimm Installation Guidelines
See ESD Test Limits option, 5-10 embedded server management. See using, 5-3 Video Test group, 5-16, A-1 ESD, viii device drivers, 4-2 diagnosing problems, 12-1 diagnostic tests, 5-24 Diagnostics Checklist, 12-6 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 201: Techfax Service
expansion cards help tools illustrated, 8-3 AutoTech service, 12-3 installing, 8-4 Internet, 12-2 removing, 8-6 TechConnect BBS, 12-3 troubleshooting, 7-14 TechFax service, 12-3 external SCSI devices, 10-6 hot-pluggable drives installing and removing, 10-4 fan assembly replacing, 7-12 connections, 2-3 fan connectors, 8-2 functions, 6-4 fixing problems, 12-1 ports, 6-4...
Page 202 5-13 disabling by jumper, B-5 troubleshooting, 7-16 upgrade procedure, 8-8 power source upgrading, 8-8 troubleshooting, 2-5 memory module power supply connector, B-6 features, 7-10 illustrated, 8-8 indicators, 3-17 replacing, 7-10 troubleshooting, 7-10 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 203: Product Information
power switches illustrated, 2-5, 3-16 safety information, 11-3 PowerEdge Expandable RAID Controller card safety instructions hard-disk drive installation, 10-4 for preventing ESD, viii installing, 10-6 general, vi health considerations, vi power-supply paralleling board, 7-12, B-9 safety precautions primary SCSI connectors, 8-2, B-6 for preventing electrostatic discharge, problems help tools, 12-1...
Page 204: Program Conflicts
4-1 system board, 7-19 system memory, 7-16 video subsystem, 7-18 TechConnect BBS, 12-3 visual signs of problems, 2-6 TechFax service, 12-3 wet computer, 7-7 where to start, 2-1 typographical conventions, xi Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide...
Page 205 video tests Color Palettes Test, A-1, A-7 upgrade options Graphics Mode Test, A-1, A-5 DIMMs, 8-7 Solid Colors Test, A-1, A-7 microprocessor, 8-11 Text Mode Character Test, A-1, A-2 Text Mode Color Test, A-1, A-3 upgrading memory, 8-8 Text Mode Pages Test, A-1, A-5 Video Hardware Test, A-1, A-2 Video Memory Test, A-1, A-2 video connector location, 2-3...

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