Service Error - Oki B6100 Technical Manual

Primary FIPs:Error Codes

3.21 SERVICE ERROR

The system controller has a software fault.
Step
1
Service Error codes include the following:
Service Error 02 - Controller software error.
Service Error 03 - Controller CPU error.
Service Error 04 - IPDS fonts not found.
Service Error 09 - Incorrect controller hardware revision.
Service Error 10 - Task communications error.
Service Error 11 - USB NVRAM error.
Service Error 12 - Twinax/Coax interface, code download
error.
Service Error 13 - FLASH memory failure.
Service Error 14 - PCL/XL software error.
Service Error 15 - Unkown engine type.
Service Error 16 - Network interface hardware-configuration
error.
Service Error 17 - Network Card 1 - initialization timeout error.
Service Error 18 - Network Card 2 - initialization timeout error.
2
For some of the service errors, pressing the Next button may
display additional information. Record all information dis-
played. This may assist in determining the problem.
Question the operators to find out everything you can about
the jobs that were being printed. Ascertain the setup features
requested, was there more that one job sent, etc. Record all
information.
Switch the printer power off. Wait 30 seconds, switch the
printer power on. The printer displays ready.
3
Have the customer send a different print job.
The print job completed correctly.
4
Have the customer send the job(s) that caused the original
problem.
The print job completed correctly.
5
Replace the System Controller PWB.
Switch the printer power on. The printer displays ready.
3-38
Actions and Questions
OKI B6100 Laser Printer - Base Engine Technical Manual
Yes No
Go to step 3 Go to step 5
Go to step 4. Go to step 5.
Problem Go to step 5.
resolved.
Retain all
information for
future refer-
ence.
Go to step 3. Escalate the
problem to the
proper level.
Be sure to
pass on all
recorded info-
mation.
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