Action
Step 4
1.
Check if the trays are not linked.
2.
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Incorrect characters print
Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
1.
From the printer control panel, select Standard Network, and then set
SmartSwitch to On.
2.
Resend the print job.
Do incorrect characters print?
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the
size from the Paper Size/Type menu.
User's Guide
- 175 -
Yes
No
The problem is
Contact
solved.
support.
Yes
No
Deactivate Hex
Go to step 2.
Trace mode.
Contact
technical
The problem is
support.
solved.
technical