Synchronizing Ticketed Issues; Synchronizing Ticketed Issues On A Schedule; Working With Ticketing Servers - McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC Product Manual

22 Managing Issues and Tickets

Working with ticketing servers

Task
For option definitions, click ? in the interface.
1 Click Menu | Automation | Issues, select the checkbox next to each issue, then click Actions | Add ticket.
2 In the Add Ticket panel, click OK to add a ticket to each selected issue.

Synchronizing ticketed issues

The Issue synchronization server task updates ticketed issues and their associated tickets in the
ticketing server.
Task
For option definitions, click ? in the interface.
1 Click Menu | Automation | Server Tasks.
2 Click Run next to the Issue synchronization task.
Review the results of the server task.
3
For more details, see the section in this guide about the server task log.

Synchronizing ticketed issues on a schedule

The Issue synchronization server task updates ticketed issues and their associated tickets in the
ticketing server. Use this task to configure the Issue synchronization server task to run on a schedule.
The schedule for the Issue synchronization server task is disabled by
default.
Task
For option definitions, click ? in the interface.
1 Click Menu | Automation | Server Tasks, then click Edit in the Actions column for the Issue synchronization task.
Select Enable next to Schedule status.
2
If you disable the schedule, the server task will not run on a schedule, but you can still run it manually.
Click Next.
3
In the Actions tab, click Next.
4
5 Schedule the server task as needed, then click Next.
6 Review the details of the server task, then click Save.
Working with ticketing servers
These tasks integrate your ticketing server with ePolicy Orchestrator.
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302 McAfee ePolicy Orchestrator
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4.6.0 Software Product Guide