Locate Inactive Agents; Queries Provided By Mcafee Agent - McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC Product Manual

13 Working with the agent from the McAfee ePO server

Locate inactive agents

To send minimal product properties as a result of this wake-up call, deselect Get full product properties....
8
The default is to send full product properties.
9 To update all policies and tasks during this wake-up call, select Force complete policy and task update.
10 Click OK to send the agent or SuperAgent wake-up call.
Locate inactive agents
An inactive agent is one that has not communicated with the McAfee ePO server within a
user-specified time period.
Some agents might become disabled or be uninstalled by users. In other cases, the system hosting
the agent might have been removed from the network. McAfee recommends performing regular
weekly searches for systems with these inactive agents.
Task
For option definitions, click ? in the interface.
Click Menu | Reporting | Queries & Reports.
1
In the Groups list, select the McAfee Agent shared group.
2
3 Click Run in the Inactive Agents row to run the query.
The default configuration for this query finds systems that have not communicated with the McAfee
ePO server in the last month. You can specify hours, days, weeks, quarters or years.
When you find inactive agents, review their activity logs for problems that might interfere with
agent-server communication. The query results allow you take a variety of actions with respect to the
systems identified, including ping, delete, wake up, and re-deploy an agent.

Queries provided by McAfee Agent

McAfee Agent adds a number of standard queries to your ePolicy Orchestrator environment.
The following queries are installed into the McAfee Agent shared group.
Table 13-1 Queries provided by McAfee Agent
Query
Agent Communication Summary
Agent Handler Status
Agent Versions Summary
Inactive Agents
Managed nodes having point
product policy enforcement
failures
Managed nodes having point
product property collection failures
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156 McAfee ePolicy Orchestrator
Description
A pie chart of managed systems indicating whether the agents
have communicated with the McAfee ePO server within the past
day.
A pie chart displaying Agent Handler communication status within
the last hour.
A pie chart of installed agents by version number on managed
systems.
A table listing all managed systems whose agents have not
communicated within the last month.
A single group bar chart showing all nodes having at least one
policy enforcement failure in the last 24 hours.
A single group bar chart showing all nodes having at least one
property collection failure in the last 24 hours.
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4.6.0 Software Product Guide