Table of Contents
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Problem
When connecting your printer to
the computer with the USB
cable, the New Hardware Wizard
is not displayed on the
computer's monitor.
36
CHAPTER 5
Possible Cause
•
The computer is running an
incompatible operating
system.
•
The USB cable may not be
properly connected between
the printer and computer.
•
The computer may not be
enabled for USB operation.
Corrective Action
1
Make sure the computer is
running Windows 98 SE, ME,
2000 or XP, or MAC OS 10.3
or later.
1
Turn off your printer and
computer, then unplug the
USB cable from these two
devices.
2
Reattach the USB cable to
the two devices by following
the instructions in the Setup
Diagram. Turn on the printer
first followed by the
computer.
1
Click Start > Settings >
Control Panel.
2
Double click on the System
icon.
3
Click on the Device
Manager or Hardware tab,
then click on the Device
Manager button.
4
Click the Plus (+) sign next to
the USB (Universal Serial Bus)
Controller option.
–
If USB host controller and
USB root hub are present,
the USB is enabled.
–
If they are not present,
read your computer
manual for information
on how to enable a USB
connection.
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Table of Contents
Troubleshooting
