AT&T MERLIN LEGEND Release 3.1 Calling Group Supervizor's Manual page 16

Communications system calling group supervisor’s guide

Table of Contents

Feature Codes

Supervisor features

Enter supervisor mode

Exit supervisor mode ................................................................. 32 + Drop

Change agent status to Available ................................................... 762 + extension*

Change agent status to Unavailable ............................................... 760 + extension*

Agent features

Multiple telephones:

Sign out/Log out (Unavailable) ....................................................

Single-line telephones;

Sign out/Log out (Unavailable) .................................................... # 44

Call-covering features

Pickup

group .......................................................................................... 88

extension (inside) ........................................................................ 9 + extension number

line (outside) ............................................................................... 9 + line number

Available only by using feature code.

* Press the DSS button or the Auto Dial button for the extension. You cannot dial the extension' s digits.

Special Characters

Features that dial numbers automatically may need special characters to allow for correct dialing or

system response.

Press...

See... Means...

Drop

Hold

Conference f

.............................................................. 32 + Hold

Stop. Halts dialing sequence to allow for system response.

Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive Pauses

allowed.

Flash. Sends switchhook flash. Must be first entry in sequence.

For Extension Programming only ( Ext Program [ Prog ]): End of Dialing. Use to

signal end of dialing sequence or to separate grouped digits.

For dialing and Directory listings: End of Dialing. Use to signal end of dialing

sequence or to separate grouped digits.

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